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TABLE OF CONTENTS16 sections

Customer Relationship Management

01Customer Relationship Management 02Foundations And Evolution Of Crm 03Relationship Marketing Theories And Crm Models 04Customer Centric Crm Strategy 05Customer Segmentation And Portfolio Management 06Customer Data Insight And Voice Of The Customer 07Customer Acquisition Conversion And Onboarding 08Retention Loyalty And Relationship Development 09Customer Experience And Omnichannel Engagement 10Sales Service And Complaint Management 11Customer Analytics And Decision Making 12Crm Platforms And Digital Transformation 13Crm Implementation Change And Governance 14Crm Performance Economics And Control 15Privacy Security And Ethical Crm 16Ai Enabled And Future Crm

Chapter 9

Sales Service And Complaint Management

PREVIOUS SECTIONCustomer Experience And Omnichannel Engageme... UP NEXTCustomer Analytics And Decision Making

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