Smart Grid Technology

Chapter 15
Deployment, Case Studies and Future Smart Grids

Bachelors Program in Electrical Engineering
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Deployment, Case Studies and Future Smart Grids

Introduction

A smart grid is not a single device or software product. It is an engineered socio-technical system that combines electrical infrastructure, communications, automation, markets, cybersecurity, data governance and human decision-making. Earlier stages of smart-grid development often focused on installing advanced meters, supervisory control and data acquisition (SCADA), distributed energy resources (DERs), or distribution-management systems. Deployment at scale is more difficult: technologies must interoperate, investments must be justified, operators must be trained, customers must accept new services, and cyber and physical risks must be controlled.

This chapter addresses the transition from smart-grid concept to operational capability. It presents an implementation roadmap, project and change-management methods, risk analysis, industry cases, and emerging directions including energy communities, blockchain applications, grid-forming inverters, autonomous grids, quantum-aware security and net-zero power systems. The emphasis is on engineering judgment: selecting technologies that solve demonstrable system problems, measuring outcomes, and managing uncertainty rather than adopting technology for its own sake.

Learning Objectives

After studying this chapter, students should be able to:

  1. Construct a phased smart-grid implementation roadmap linked to measurable benefits.
  2. Apply project, risk and organizational-change management to grid modernization.
  3. Analyze real and illustrative smart-grid cases using technical, economic and institutional criteria.
  4. Explain the roles and limitations of energy communities, blockchain and grid-forming inverters.
  5. Evaluate the meaning of autonomous grids, quantum-aware security and net-zero power-system planning.
  6. Recommend governance, cybersecurity, interoperability and workforce practices for deployment.

1. From Technology Demonstration to System Deployment

A demonstration proves that a function can work under selected conditions. Deployment proves that the function remains safe, economical, maintainable and useful across a population of assets and users. The distinction is important because a pilot may have exceptional vendor support, a small number of cooperative customers, simplified interfaces and temporary funding.

A deployment should begin with a clearly stated operational problem. Examples include excessive peak loading, poor outage restoration, voltage excursions caused by rooftop photovoltaics, inadequate visibility of low-voltage networks, or difficulty integrating electric vehicles. The proposed technology is then evaluated against a baseline. A technically impressive system that does not improve reliability, affordability, emissions or resilience is not necessarily a successful smart-grid project.

Typical deployment layers are:

  • Primary assets: lines, transformers, breakers, sensors, inverters and storage.
  • Field communications: fiber, radio, cellular, private wireless or power-line communications.
  • Control and data platforms: SCADA, advanced distribution management systems (ADMS), distributed energy resource management systems (DERMS), meter-data management systems and outage-management systems.
  • Applications: volt–VAR optimization, fault location and service restoration, demand response, forecasting, flexibility markets and asset-health monitoring.
  • Institutional layer: tariffs, regulation, procurement, privacy, cybersecurity, skills and customer participation.

Interoperability is a systems property, not simply a feature of an individual product. Interfaces should specify data models, time synchronization, command authority, fail-safe behavior, update procedures and ownership of operational data. Relevant standards vary by jurisdiction, but commonly used families include IEC 61850 for substation automation, IEC CIM for utility information models, IEEE 1547 for DER interconnection, and widely used cybersecurity frameworks such as the NIST Cybersecurity Framework. Standards do not eliminate engineering work; they reduce avoidable ambiguity.

2. A Deployment Roadmap

A robust roadmap links strategy to progressively more demanding operational capability. The following six phases are appropriate for many distribution modernization programs.

Phase 1: Define the problem and baseline

The utility or system operator establishes current values for reliability, losses, voltage quality, peak demand, renewable curtailment, restoration time, customer complaints, emissions and operating cost. The baseline must identify the measurement method and time period. For example, a reliability target should distinguish interruption frequency from interruption duration; a carbon target should define the emissions boundary and accounting method.

Stakeholders include customers, regulators, municipalities, indigenous or local communities, market participants, technology suppliers, workers and emergency agencies. Early consultation can reveal constraints that a purely technical study misses, such as limited communications coverage or concerns about remote disconnection.

Phase 2: Architect and prioritize

The architecture identifies functions, interfaces, dependencies and fallback modes. Candidate projects are ranked by value, feasibility, risk reduction and learning potential. A useful prioritization question is: Which investment creates a reusable capability while solving an urgent problem? For example, installing communications only for one pilot may be less valuable than establishing a secure communications foundation usable by protection, automation and DER management.

Phase 3: Pilot under representative conditions

A pilot should include normal, abnormal and degraded conditions. If a DER controller is tested only on a sunny day with stable communications, it has not been tested adequately. Acceptance criteria should cover response time, accuracy, interoperability, cybersecurity, manual override, loss of communications and safe recovery after power restoration.

Phase 4: Industrialize

Industrialization converts a demonstration into repeatable engineering. It establishes standard designs, approved device lists, configuration management, installation procedures, training, maintenance contracts, spares and data-quality controls. Cybersecurity controls must be built into procurement rather than added after commissioning.

Phase 5: Scale and integrate

Systems are expanded geographically and integrated with enterprise processes. Integration testing is essential because local controllers, ADMS, market platforms and protection systems may issue conflicting commands. Authority must be defined: protection functions generally have priority over optimization, and safety constraints have priority over economic dispatch.

Phase 6: Operate, learn and retire

A smart grid requires a lifecycle plan. Performance is monitored, models are recalibrated, software is patched, obsolete equipment is replaced and benefits are reviewed. Retirement is also a design issue: data must be migrated, credentials revoked and devices securely decommissioned.

Phased smart grid deployment roadmap 1. Baselineneeds and metrics 2. Architectprioritize and design 3. Pilottest real conditions 4. Industrializestandardize and train 5. Scaleintegrate operations 6. Learnoperate and retire continuous governance, measurement and improvement Smart-grid implementation lifecycle
Phased smart grid deployment roadmap
Figure: Phased smart grid deployment roadmap

Figure: A smart-grid roadmap is iterative; operation and learning feed the next planning cycle.

Investment and benefit analysis

For a project with an initial cost C0, annual net cash flow Ft, discount rate r, and analysis horizon N, net present value is:

NPV = −C0 + ∑t=1N Ft/(1+r)t

Here costs and benefits must be expressed in the same currency and time basis. A positive NPV indicates value under the selected assumptions; it does not prove affordability, regulatory approval or technical feasibility. Benefits may include avoided energy purchases, reduced outage cost, deferred network reinforcement, emissions value and improved safety. Sensitivity analysis should vary uncertain quantities such as equipment life, communications availability, electricity prices and customer participation.

Reliability benefits require careful definitions. If customer interruption minutes are measured, a simplified system average interruption duration index can be written as:

SAIDI = (∑i=1n Ni Ui) / NT

where Ni is the number of customers affected by interruption event i, Ui is its duration in hours, and NT is the total number of customers served. The result is customer-hours per customer, conventionally reported in minutes per customer after multiplying by 60. The formula assumes the events and customer counts are consistently recorded; exclusions such as major storms must be stated.

3. Project, Risk and Change Management

Project governance

A deployment needs an accountable sponsor, a technical authority, a benefits owner and an independent assurance function. A stage-gate model can require approval at problem definition, architecture, pilot readiness, scale readiness and operational acceptance. Gate decisions should be based on evidence rather than expenditure already incurred.

The work breakdown structure should include non-hardware activities: regulatory approvals, data protection assessment, workforce training, customer communications, operating-procedure revision, penetration testing, model validation and disposal planning. A schedule that includes only equipment delivery is incomplete.

Risk management

Risk is commonly described using likelihood and consequence, but numerical scores should not create false precision. A risk register should record the cause, event, consequence, owner, controls, trigger and response. Important categories include:

  • Technical: incorrect network models, incompatible protocols, poor time synchronization, inadequate protection coordination and DER behavior outside assumed limits.
  • Cybersecurity: compromised credentials, ransomware, supply-chain weaknesses, insecure remote access and loss of availability.
  • Operational: alarm overload, unclear command hierarchy, inadequate staffing and unsafe automatic switching.
  • Financial: cost escalation, uncertain participation, stranded assets and benefit under-realization.
  • Social and regulatory: privacy concerns, inequitable access, resistance to dynamic tariffs and unclear liability.
  • Environmental and physical: extreme weather, flooding, wildfire, electromagnetic interference and theft.

Controls should follow defense in depth: segmentation, least privilege, multifactor authentication, secure configuration, monitoring, tested backups, incident response and recovery exercises. Safety-related controls must remain effective when communications or cloud services fail.

Change management

Technology changes work. Operators may move from manual switching to supervising algorithms; field technicians may maintain intelligent electronic devices; customers may respond to price or flexibility signals. A useful change program explains the reason for change, maps affected roles, provides training and measures adoption.

Human factors are central. Automation should present understandable recommendations, confidence information and reasons for constraint violations. Alarm systems should prioritize actionable events. Operators must be able to intervene, and procedures must specify when automatic control is suspended. Accountability cannot be transferred to an algorithm simply because the algorithm is complex.

4. Industry Cases and Applied Analysis

Case 1: Distribution automation after severe storms

Background. A suburban distribution utility experiences frequent long interruptions after storms because radial feeders contain many manually operated switches.

Problem. Dispatchers have limited fault location information. Crews patrol lines before switching can occur, producing high interruption duration and customer dissatisfaction.

Analysis. The utility maps feeder topology, protection zones, communications availability and critical loads. It finds that automated fault indicators, remotely controlled switches and a restoration application could isolate faults and resupply healthy sections. However, backfeed conditions could create unsafe energization unless protection settings and switching rules are revised.

Approach. The utility first installs sensors and controllable switches on two representative feeders. The pilot includes a communications-loss test, manual override, interlocking verification and a tabletop emergency exercise. The restoration algorithm is advisory at first. After successful operation, selected switching sequences become automatic under defined protection constraints. Field crews receive training in new isolation and tagging procedures.

Outcome. The principal benefit is not merely faster switching. It is improved situational awareness, better crew dispatch and reduced uncertainty. The utility measures interruption duration, false fault indications, restoration time, unsuccessful commands and safety events. It retains manual operation for conditions outside the validated model.

Learning points. Distribution automation requires accurate topology, protection coordination, communications resilience and procedural change. An optimization algorithm cannot compensate for an incorrect network model.

Case 2: Energy community with shared solar and storage

An illustrative community of 100 homes, a school and small businesses installs photovoltaic generation, a battery and smart meters. The community wants to reduce peak imports and improve resilience, while ensuring that households unable to install panels can participate.

A community energy model should define asset ownership, allocation rules, maintenance responsibility, settlement, data access and exit rights. A simple energy-sharing rule based only on instantaneous generation may disadvantage tenants or households with inflexible demand. Alternatives include subscriptions, community dividends or a regulated flexibility payment.

The battery controller can minimize peak demand subject to state-of-charge limits. If Pt is battery power, positive for discharge, and ηc and ηd are charge and discharge efficiencies, a discrete state-of-charge model is:

Et+1 = Et + ηc Pc,t∆t − (Pd,t∆t)/ηd

where Et is stored energy, Pc,t and Pd,t are nonnegative charging and discharging powers, ∆t is the time interval, and 0 ≤ Et ≤ Emax. Charging and discharging should normally not occur simultaneously; this is enforced by controller logic or optimization constraints. The model neglects self-discharge unless an additional term is included.

The project demonstrates that technical sharing and social legitimacy are inseparable. Transparent settlement, accessible participation and protection of vulnerable customers are as important as the inverter rating.

5. Energy Communities and Local Flexibility

An energy community is a group that jointly produces, consumes, stores or manages energy, often with social, environmental or local-economic goals. It may be organized as a cooperative, municipal entity, nonprofit or commercial partnership. Its engineering functions can include local generation, peer coordination, demand response, electric-vehicle charging and islandable operation.

Energy communities can reduce network congestion by shifting flexible demand, but they do not automatically reduce system costs. If many customers respond identically to a price signal, a new peak can occur after the signal changes. Distribution-network constraints must therefore be represented in local dispatch or validated by the distribution operator.

Governance questions include who may vote, how benefits are distributed, how personal consumption data are protected, and who is responsible for maintaining protection and safety. Community control must not bypass interconnection rules or emergency operating authority.

6. Blockchain: Appropriate and Inappropriate Uses

Blockchain is a replicated, tamper-evident ledger in which transactions are grouped and validated according to a consensus mechanism. Smart contracts are programmable rules executed by the ledger platform. In energy systems, possible applications include renewable-energy certificate tracking, settlement among authorized participants, asset provenance and coordination of flexibility services.

The technology is not a substitute for trust, regulation or accurate measurement. A ledger can preserve a record that a meter reported a value, but it cannot prove that the meter was correctly calibrated or uncompromised. Public proof-of-work systems may also have unsuitable energy use, latency or governance characteristics for critical grid control.

For most utility applications, a permissioned ledger with identified participants may be more appropriate. Even then, control loops requiring millisecond response should remain local and deterministic. Ledger settlement is better suited to slower administrative or market processes. Design evaluation should compare blockchain with conventional databases using criteria such as throughput, finality, privacy, resilience, auditability, integration cost and failure recovery.

7. Grid-Forming Inverters and Renewable-Dominated Systems

Traditional grid-following inverters use a phase-locked loop to estimate grid voltage angle and inject current. They depend on a sufficiently strong voltage waveform. Grid-forming inverters instead regulate an internal voltage magnitude and angle, behaving more like controlled voltage sources. They can contribute to frequency and voltage support, black start capability and operation in weak or islanded networks.

Common control concepts include droop control and virtual synchronous-machine control. An active-power/frequency droop relation may be represented as:

ω = ω0 − mp(P − P0)

where ω is commanded angular frequency in rad/s, ω0 is nominal angular frequency, P is measured active power, P0 is the reference power, and mp is a positive droop coefficient with units (rad/s)/W. The equation describes a control characteristic, not a complete inverter model. Current limits, voltage control, energy availability, protection and network dynamics must also be considered.

Grid-forming capability does not mean unlimited fault current. Power-electronic devices may have short-duration current limits, and coordination with protection designed for synchronous-machine fault behavior may be difficult. Validation therefore requires electromagnetic-transient studies, hardware-in-the-loop tests and staged field commissioning.

8. Autonomous and Self-Healing Grids

An autonomous grid uses sensing, analytics and control to perform defined functions with limited human intervention. Autonomy exists on a spectrum: advisory decision support, automatic local control, coordinated supervisory control and highly automated restoration. Full autonomy is neither necessary nor always desirable.

A safe autonomous function has a bounded operating envelope, validated models, explicit objectives, constraint handling, fail-safe behavior, logging and a human escalation path. Machine-learning models can forecast load, detect anomalies or rank restoration actions, but they should not be treated as infallible. Training data may omit rare storms or new equipment. Model drift, adversarial inputs and biased data require monitoring.

A practical architecture separates fast local protection from slower supervisory optimization. Local controllers should preserve safety when communications fail. Supervisory systems may coordinate DERs and flexibility, but commands require authentication, authorization, time validity and conflict resolution. Testing should include sensor errors, stale data, malicious commands and simultaneous contingencies.

9. Quantum-Aware Security

Quantum-aware security means preparing systems for cryptographic threats associated with large-scale quantum computing, especially the possibility that Shor’s algorithm could compromise widely used public-key systems. Symmetric cryptography is affected differently; Grover’s algorithm gives a quadratic search advantage, which can generally be addressed by stronger key sizes, subject to standards and implementation choices.

The immediate engineering task is crypto-agility: inventory cryptographic dependencies, classify data by confidentiality lifetime, separate identity and encryption functions, and design systems so algorithms can be replaced without replacing all field equipment. Migration toward standardized post-quantum cryptographic algorithms must consider memory, computation, certificate size, latency and device lifetimes. “Harvest now, decrypt later” makes long-lived sensitive data relevant even before a cryptographically relevant quantum computer exists.

Quantum technologies should not be confused with quantum-aware cybersecurity. Quantum key distribution may have specialized uses, but it does not remove endpoint compromise, authentication problems, denial-of-service risk or the need for governance. Procurement specifications should require vulnerability management, signed firmware, secure boot where feasible, key rotation and documented cryptographic algorithms.

10. Net-Zero Power-System Development

Net-zero planning combines electrification, efficiency, renewable generation, storage, firm low-carbon resources, transmission, demand flexibility and system security. Annual energy balance is insufficient. A system can have adequate annual renewable energy yet experience periods with insufficient capacity, transmission congestion or inadequate inertia and voltage support.

Planning should examine chronological operation, extreme weather, fuel availability, correlated renewable output, reserve requirements, land and supply-chain constraints. Useful metrics include unserved energy, renewable curtailment, emissions intensity, resource adequacy, flexibility requirement and total system cost. Life-cycle emissions and embodied impacts should be considered alongside operational emissions.

The transition also creates distributional issues. Electrification can increase household bills or network charges unevenly. Dynamic tariffs and demand response should include protections for customers who cannot readily shift load. A net-zero system is technically credible only when it remains reliable, affordable and socially legitimate.

11. Governance, Ethics and Regulation

Smart grids collect detailed information about households, businesses and operational assets. Consumption profiles can reveal occupancy, routines and sensitive activities. Data minimization, purpose limitation, access control, retention limits and transparent consent are therefore essential. Aggregated data can still create re-identification risks.

Regulators must clarify who may operate DERs, how flexibility is compensated, how network costs are recovered and who bears liability when automated decisions cause harm. Interoperability rules can prevent vendor lock-in. Procurement should assess total lifecycle cost, open interfaces, update support and exit strategy rather than lowest initial price.

Ethically, benefits and burdens should be assessed across income groups, rural and urban regions, renters and homeowners, and customers with disabilities. Digital participation must not become a condition for receiving safe and affordable electricity. Human review and accessible alternatives are required when automated systems affect essential service.

12. Best-Practice Checklist

A deployment team should:

  1. Define an operational problem and baseline before selecting technology.
  2. Establish measurable technical, economic, environmental and social benefits.
  3. Use open interfaces and documented data ownership.
  4. Test abnormal, degraded and communications-loss conditions.
  5. Integrate cybersecurity, safety and privacy from procurement onward.
  6. Maintain accurate asset, topology and protection models.
  7. Assign command authority and human override responsibilities.
  8. Train operators, engineers, installers and emergency responders.
  9. Use pilots to learn, not merely to advertise.
  10. Review benefits after commissioning and retire insecure legacy assets.

Chapter Summary

Smart-grid deployment is a lifecycle process that connects a defined operational problem to architecture, pilot testing, industrialization, scale and continuous improvement. Project governance must include technical, regulatory, workforce and customer activities. Risk management should address technical, cyber, operational, financial, social and physical threats, while change management recognizes that automation changes professional roles and accountability.

Energy communities can combine local generation, storage and flexibility, but require fair governance and network coordination. Blockchain may assist auditable settlement or provenance, but is not a universal replacement for databases and is generally unsuitable for fast protection control. Grid-forming inverters can support weak and inverter-dominated systems, although current limits and protection coordination remain important. Autonomous grids should use bounded functions, validated models and human escalation. Quantum-aware security requires crypto-agility and preparation for post-quantum migration. Finally, net-zero power systems must be assessed chronologically for reliability, flexibility, affordability and equity—not only by annual energy or emissions totals.

Key Terms

Advanced distribution management system (ADMS): Integrated platform for monitoring, analysis and control of distribution networks.

Autonomous grid: Grid that performs specified monitoring or control functions with limited human intervention.

Change management: Structured process for preparing people, procedures and organizations for a new capability.

Crypto-agility: Ability to replace cryptographic algorithms and credentials with limited system redesign.

DERMS: System for coordinating distributed energy resources.

Energy community: Group that jointly produces, consumes, stores or manages energy under defined governance.

Grid-forming inverter: Inverter that establishes or regulates a voltage waveform rather than relying entirely on an external grid waveform.

Interoperability: Ability of systems and organizations to exchange and correctly use information.

Net present value: Present value of future net cash flows minus initial investment.

Permissioned blockchain: Ledger whose participating and validating entities are controlled by an authorized governance arrangement.

Post-quantum cryptography: Cryptographic methods designed to resist attacks using quantum computers.

Risk register: Controlled record of risks, causes, consequences, owners, controls and responses.

SAIDI: System Average Interruption Duration Index, usually reported in minutes per customer.

Self-healing grid: Grid that detects faults and automatically isolates and restores service within defined constraints.

Smart contract: Programmed rule executed by a ledger platform.

Stage gate: Formal decision point at which project evidence is reviewed before proceeding.

Volt–VAR optimization: Coordinated control of voltage and reactive power to meet voltage and efficiency objectives.

Defense in depth: Use of multiple independent or complementary security controls.

Review Questions

Short Answer Questions

  1. Why is a technology demonstration different from a full smart-grid deployment?
  2. What information should be included in a smart-grid risk register?
  3. State two potential applications and two limitations of blockchain in energy systems.
  4. What is the principal difference between grid-following and grid-forming inverters?
  5. Why is crypto-agility important for long-lived grid assets?

Long Answer Questions

  1. Explain the six phases of the smart-grid implementation roadmap and identify the evidence required at each phase.
  2. Discuss how project governance, cybersecurity and change management interact during distribution automation deployment.
  3. Analyze the technical and social requirements of an energy community with shared photovoltaic generation and storage.
  4. Explain the opportunities and limitations of autonomous grid control, including the role of human operators.
  5. Discuss why net-zero power-system planning must consider chronological reliability, flexibility and equity in addition to annual emissions.

Analytical / Application Questions

  1. A utility proposes a battery and DERMS project with an initial cost of $2.0 million and estimated net benefits of $0.75 million, $0.80 million and $0.85 million in years 1, 2 and 3. Using a discount rate of 8%, calculate the NPV and recommend whether the project is economically attractive under these assumptions.
  2. Design a pilot for automated feeder restoration. Specify baseline metrics, acceptance tests, cybersecurity controls, human-override procedures and criteria for scaling.
  3. A community wants to use a public blockchain for millisecond-level inverter control. Evaluate the proposal and recommend a technically safer architecture, distinguishing fast control from settlement functions.

Multiple Choice Questions with Answers

Question 1

Which activity should occur first in a smart-grid deployment roadmap?

A. Define the operational problem and establish a baseline

B. Purchase the largest available battery

C. Automate all switching immediately

D. Select a blockchain platform

Correct Answer: A. Define the operational problem and establish a baseline

Question 2

In the NPV expression, the discount rate is used primarily to represent:

A. The number of customers on a feeder

B. The time value of money and investment risk assumptions

C. The inverter current limit

D. The duration of an interruption

Correct Answer: B. The time value of money and investment risk assumptions

Question 3

Which condition is essential for a meaningful SAIDI calculation?

A. All outages must be caused by equipment failure

B. Customer counts and interruption durations must be consistently recorded

C. Only momentary interruptions are included

D. The feeder must contain renewable generation

Correct Answer: B. Customer counts and interruption durations must be consistently recorded

Question 4

Which statement best describes a grid-forming inverter?

A. It can regulate an internal voltage waveform and support grid voltage and frequency

B. It operates only when a phase-locked loop follows a strong external grid

C. It is a mechanical synchronous generator

D. It cannot operate in weak networks

Correct Answer: A. It can regulate an internal voltage waveform and support grid voltage and frequency

Question 5

Why are millisecond protection functions generally not assigned to a blockchain?

A. Blockchains cannot store any energy data

B. Ledger consensus and communication latency are unsuitable for such fast deterministic control

C. Blockchain records are always private

D. Protection systems do not require authentication

Correct Answer: B. Ledger consensus and communication latency are unsuitable for such fast deterministic control

Question 6

Which practice is an example of defense in depth?

A. Using one password for every field device

B. Relying only on a vendor firewall

C. Combining segmentation, least privilege, monitoring and tested recovery

D. Disabling software updates permanently

Correct Answer: C. Combining segmentation, least privilege, monitoring and tested recovery

Question 7

What is the main purpose of crypto-agility?

A. To increase transformer capacity

B. To replace cryptographic methods without redesigning the entire grid system

C. To eliminate all physical security controls

D. To make demand response instantaneous

Correct Answer: B. To replace cryptographic methods without redesigning the entire grid system

Question 8

Which feature is most important in a safe autonomous grid function?

A. An unlimited operating envelope

B. A bounded operating envelope and defined fallback behavior

C. No event logging

D. Permanent removal of operator authority

Correct Answer: B. A bounded operating envelope and defined fallback behavior

Question 9

In the battery state-of-charge equation, discharge energy is divided by discharge efficiency because:

A. More stored energy must be removed than delivered when efficiency is below one

B. Discharge efficiency creates energy

C. Charging and discharging are identical processes

D. The time interval has no units

Correct Answer: A. More stored energy must be removed than delivered when efficiency is below one

Question 10

Which statement best characterizes net-zero power-system planning?

A. Annual renewable energy is sufficient to prove reliability

B. Only operational emissions matter

C. Chronological reliability, flexibility, transmission and equity must also be evaluated

D. Customer participation is irrelevant

Correct Answer: C. Chronological reliability, flexibility, transmission and equity must also be evaluated

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