Indian Banking & Finance History

Chapter 9
Bank Nationalisation and Social Banking

Bachelor of Business Administration
Indian Banking & Finance History   •   Under Graduate

Bank Nationalisation and Social Banking

Introduction and Context

Bank nationalisation was one of the most consequential institutional changes in India’s post-independence economic history. It transferred ownership and effective control of major commercial banks from private shareholders to the state. The policy was not simply a change in ownership. It was an attempt to redirect banking from a largely urban, commercially selective activity toward a public instrument for economic development, poverty reduction, regional balance and wider participation in the formal financial system.

Before nationalisation, commercial banking was concentrated in cities and towns. Credit was disproportionately available to large industrial houses, established traders and financially secure borrowers. Agriculture, small industries, artisans and low-income households often depended on moneylenders or informal lenders. The problem was therefore not merely the total volume of credit, but its distribution, terms, geography and social purpose.

Nationalisation created the institutional foundation for what became known as social banking: banking organised to serve developmental and distributive objectives in addition to commercial profitability. Its principal instruments included public ownership, rapid branch expansion, priority-sector lending, the lead-bank scheme and directed credit programmes.

Learning Objectives

After studying this chapter, students should be able to:

  1. Explain the economic and political rationale for the nationalisations of 1969 and 1980.
  2. Distinguish the objectives and consequences of branch expansion, priority-sector lending, lead-bank planning and directed credit.
  3. Evaluate social banking using the criteria of access, efficiency, profitability and social impact.
  4. Analyse the benefits and limitations of state-led credit allocation.
  5. Apply these criteria to a practical banking case.

The Rationale for Nationalisation

Banking conditions before 1969

In the first decades after independence, India’s banking system was viewed as insufficiently aligned with national development priorities. Several weaknesses were identified:

  • bank branches were concentrated in metropolitan and commercial centres;
  • agricultural and rural credit remained limited;
  • small borrowers faced high transaction costs and collateral requirements;
  • bank failures had damaged public confidence in earlier decades;
  • credit was often directed toward established commercial interests rather than employment-intensive sectors; and
  • the regional distribution of deposits and credit was highly uneven.

The state had already intervened in banking through regulation, the establishment of the Reserve Bank of India, and the creation of the State Bank of India in 1955 through the conversion of the Imperial Bank of India. However, policymakers concluded that regulation alone had not sufficiently altered the ownership structure or lending priorities of major commercial banks.

The 1969 nationalisation

On 19 July 1969, the Government of India nationalised 14 major commercial banks. These banks accounted for a substantial share of the country’s deposits and were selected because of their systemic importance. The immediate policy objective was to place major financial resources under public control and align banking decisions with national planning.

The principal arguments were:

  1. Mobilisation of savings: Public banks could expand deposit mobilisation beyond major cities.
  2. Agricultural development: Institutional credit could reduce dependence on informal lenders.
  3. Support for small enterprise: Small-scale industries and self-employed persons could receive more formal finance.
  4. Regional balance: Banking could be extended to underbanked states and districts.
  5. Reduction of economic concentration: Public control could prevent a small number of business groups from exercising excessive influence over credit allocation.
  6. Employment and poverty objectives: Lending could support weaker sections and labour-intensive activities.

Nationalisation therefore represented a developmental model in which banks were expected to pursue both commercial and social goals.

The 1980 nationalisation

On 15 April 1980, six additional commercial banks were nationalised. These banks had deposits above the threshold specified by the government at that time. The second phase aimed to extend public control over a larger proportion of the banking system and consolidate the social-banking approach.

The two nationalisations should be understood together, but they were not identical events. The 1969 decision was the major structural break: it brought the largest private banks into public ownership. The 1980 decision widened the public-sector domain and reflected the continuing belief that banking should be an instrument of planned development.

After these measures, public-sector banks became dominant in deposits, branches and credit distribution. This dominance enabled coordinated programmes but also increased the responsibility of public banks to maintain governance, prudential standards and financial viability.

Social Banking: Meaning and Policy Logic

Social banking refers to a banking system in which access to finance, regional development and support for disadvantaged groups are treated as explicit policy objectives alongside profitability and liquidity.

A private commercial decision usually asks whether a borrower is creditworthy and whether the expected return compensates for risk and administrative cost. A social-banking decision asks additional questions:

  • Is the borrower located in an underserved region?
  • Will the loan create employment or productive capacity?
  • Does the activity contribute to food security or rural development?
  • Can a viable borrower be excluded merely because conventional collateral is unavailable?
  • Can public policy reduce the cost of serving small accounts?

Social banking does not mean that repayment, risk assessment or financial discipline become irrelevant. Sustainable social banking requires a balance between developmental purpose and institutional viability. If loans are systematically not repaid, the bank’s capacity to serve future borrowers declines.

A useful evaluation framework is:

CriterionCentral questionTypical indicators
AccessWho can obtain banking services and where?Branches, accounts, deposits, rural coverage, distance and usage
EfficiencyHow economically are resources converted into services?Cost-to-income ratio, turnaround time, staff productivity and operating cost
ProfitabilityCan the institution remain financially sustainable?Net interest margin, return on assets, recovery and capital strength
Social impactWhat developmental effects result?Employment, farm investment, income stability, regional inclusion and reduced dependence on informal credit

These criteria may conflict. A rural branch may improve access and social impact while initially reducing profitability. A highly efficient urban branch may generate strong returns but do little for regional inclusion. Evaluation must therefore consider both immediate financial outcomes and longer-term public value.

Branch Expansion and Geographical Inclusion

The branch-expansion strategy

Following nationalisation, branch expansion became a central instrument of social banking. The objective was to bring banking facilities closer to rural households, farmers, small businesses and low-income communities. Expansion occurred through new rural and semi-urban branches, extension counters and later business-correspondent arrangements.

Branch expansion produced several effects:

  • it reduced the physical distance between customers and formal finance;
  • it mobilised rural savings;
  • it improved the ability of banks to identify local borrowers;
  • it facilitated government payments and development programmes; and
  • it created local employment and financial awareness.

The expansion of branches was particularly important because banking access is affected by fixed costs. A poor household may not travel many kilometres to open an account, deposit small sums or make a repayment. A local branch reduces travel time, information barriers and the perceived social distance between the institution and the customer.

The branch-licensing and population-centre approach

For many years, licensing policy encouraged banks to open branches in unbanked or underbanked locations. The principle was that expansion into commercially attractive areas should be accompanied by expansion into areas with limited banking facilities. This connected bank growth to a broader geographical obligation.

The success of a branch, however, cannot be measured only by its existence. A branch may be physically present but socially ineffective if:

  • opening hours are unsuitable;
  • procedures are excessively complex;
  • staff are unfamiliar with local occupations;
  • documentation requirements exclude legitimate customers; or
  • credit products do not match agricultural and seasonal cash flows.

Thus, access has at least four dimensions: availability, affordability, usability and actual usage.

A simple access ratio can be expressed as:

Access ratio = Number of active users of formal banking services ÷ Relevant population

The numerator should ideally count active users rather than merely accounts opened, because dormant accounts can exaggerate inclusion. The measure may be calculated for a district, occupation, gender group or income category. It is a descriptive indicator, not a complete measure of financial inclusion.

Benefits and costs of expansion

Branch expansion improved the visibility and reach of formal finance. It also generated a deposit base that could support local lending. Nevertheless, rural branches frequently faced high operating costs, dispersed customers, seasonal income and weak infrastructure. The cost per transaction could be greater than in a dense urban market.

The appropriate policy question is therefore not whether every branch must immediately maximise profit, but whether the social value justifies the cost and whether the branch can gradually become operationally sustainable. Technology, simplified accounts and shared delivery channels can reduce this cost, but they do not eliminate the need for local knowledge and responsible customer service.

Priority-Sector Lending

Priority-sector lending is the policy requirement that banks allocate a specified proportion of credit to sectors considered important for broad-based development but underserved by ordinary market lending. In India, priority sectors have included agriculture, small-scale and small business activities, weaker sections, education, housing for eligible groups and other designated categories under changing regulatory frameworks.

The underlying logic is a market-failure argument. Small borrowers may be productive but appear unattractive to banks because each loan is small, information is costly, income is seasonal and collateral may be limited. Without intervention, the banking system may underfinance socially valuable activities.

How priority-sector lending operates

Priority-sector policy may operate through:

  1. quantitative targets or sub-targets;
  2. eligible borrower and activity definitions;
  3. reporting requirements;
  4. concessional or supported interest arrangements in selected programmes;
  5. refinancing or guarantee mechanisms; and
  6. institutional monitoring by regulators and government agencies.

A bank’s achievement can be represented as:

Priority-sector achievement (%) = Eligible priority-sector credit ÷ Adjusted net bank credit × 100

The exact regulatory denominator and eligible categories may change over time. Therefore, the ratio is meaningful only when the applicable regulatory definitions and reporting period are specified.

Contributions

Priority-sector lending widened the formal credit channel for farmers, small entrepreneurs, transport operators, artisans and weaker sections. It supported investment in irrigation, equipment, livestock, working capital and small enterprises. In areas where credit was previously supplied by moneylenders at high effective cost, bank loans could improve bargaining power and productive capacity.

Priority lending also encouraged banks to develop specialised expertise. Agricultural officers, rural development officers and small-business desks helped banks understand borrowers whose financial records differed from those of large corporations.

Limitations and risks

A target can increase the volume of lending without ensuring quality. Common problems include:

  • politically influenced loan selection;
  • inadequate appraisal;
  • diversion of funds;
  • multiple borrowing;
  • weak recovery systems;
  • loan waivers that weaken repayment expectations; and
  • classification of unsuitable loans merely to satisfy reporting requirements.

The important distinction is between productive inclusion and forced disbursement. Productive inclusion gives a viable borrower suitable finance and support. Forced disbursement treats the target as the final objective, even when the loan design is inappropriate.

The Lead-Bank Scheme

The lead-bank scheme, introduced in 1969, assigned individual districts to particular commercial banks designated as lead banks. The lead bank was expected to coordinate a district-level assessment of banking needs, identify gaps in credit and deposit facilities, and work with other banks, government departments and development agencies.

The scheme addressed a coordination problem. A district’s financial needs could not be solved by isolated branch decisions. Agriculture, roads, irrigation, marketing, cooperatives, small industry and public programmes influenced one another. The lead bank therefore acted as a coordinating institution rather than as an exclusive lender.

Main functions

A lead bank generally undertook the following tasks:

  • preparing district credit plans;
  • identifying unbanked centres and underserved groups;
  • coordinating branch expansion;
  • estimating sectoral credit requirements;
  • reviewing the performance of banks against district objectives;
  • facilitating communication between banks and local administration; and
  • supporting financial literacy and government-sponsored credit programmes.

The district credit plan attempted to connect local economic potential with available financial resources. For example, a district with irrigation potential might require agricultural term loans, crop finance, storage facilities and transport finance. A district with clusters of artisans might require working capital, equipment loans and marketing support.

Evaluation

The lead-bank scheme improved institutional coordination and produced a local planning structure for banking. It also made district-level performance visible. However, coordination did not automatically create accountability. Multiple agencies could participate without any single institution possessing adequate authority or reliable data. Plans could become exercises in target setting rather than realistic assessments of repayment capacity, infrastructure and market demand.

The scheme works best when district plans are based on current data, borrower consultation, realistic project appraisal and regular outcome evaluation rather than merely counting sanctioned loans.

Directed Credit

Directed credit means lending influenced or required by public policy toward specified sectors, regions, borrower groups or purposes. Priority-sector lending is one important form of directed credit, but directed credit is broader. It may include subsidised loans, interest concessions, credit guarantees, refinance support, special programmes and lending targets.

Directed credit is justified when social benefits exceed the private benefits captured by the borrower and bank. For example, financing a small irrigation project may increase not only the borrower’s output but also local employment and food availability. However, such lending should be designed carefully because a public objective does not make every proposed project economically viable.

Pricing and repayment

The effective cost of a loan is influenced by the interest rate, fees, compulsory savings, insurance, transaction costs and repayment schedule. A nominally low interest rate may not be genuinely affordable if the borrower must travel repeatedly to a branch or repay on dates inconsistent with seasonal income.

For a simple equal-principal loan, total interest over a period can be approximated by applying the interest rate to the outstanding principal in each period. For a loan with principal P, periodic interest rate r and equal principal repayment over n periods, interest in period t is:

Interestt = r × P × [1 − (t − 1) ÷ n]

This simplified expression assumes no grace period, no fees, equal principal instalments and a constant rate. It is not the formula for an equal-payment amortising loan. The distinction matters because loan design affects both affordability and bank income.

Directed credit can also involve an interest subsidy. If the market rate is rm and the borrower pays rb, the subsidy component on principal P for one year is approximately:

Annual interest subsidy = P × (rm − rb)

This calculation assumes rates are expressed as decimals and ignores fees, compounding, defaults and administrative costs. The fiscal or institutional cost of a programme is larger than this simple interest difference when guarantees, defaults and delivery expenses are included.

Evaluating Nationalisation and Social Banking

Access

Nationalisation substantially improved access by enabling coordinated branch expansion and by assigning banks explicit developmental responsibilities. Deposits became more widely mobilised, and many households entered the formal banking system for the first time.

Yet access should be evaluated by usage and outcomes, not only by physical presence. A useful access assessment asks:

  • Are branches and agents geographically available?
  • Are accounts affordable and active?
  • Can customers obtain suitable credit?
  • Are women, tenants, landless workers and informal enterprises included?
  • Are services reliable and respectful?

Efficiency

Efficiency concerns the resources used to deliver banking services. Public-sector expansion increased staffing, documentation and reporting responsibilities. In some locations this was necessary for inclusion; in others it generated duplication, delays and weak productivity.

A common operational measure is:

Cost-to-income ratio = Operating expenses ÷ Operating income × 100

A lower ratio generally indicates greater operating efficiency, but it must be interpreted carefully. A bank may lower costs by reducing rural service, which could damage access and social impact. Comparisons should therefore consider branch type, geography, technology, loan portfolio and service obligations.

Profitability

Profitability indicates whether a bank generates sufficient earnings to absorb losses, maintain capital and continue lending. A widely used measure is return on assets:

ROA (%) = Net profit ÷ Average total assets × 100

Average total assets are usually calculated as the average of opening and closing assets for the period. ROA is useful for comparing banks of different sizes, but it is affected by accounting rules, provisioning, interest recognition and asset quality.

Directed lending and rural expansion can reduce short-term profitability because small loans cost more to administer and may carry higher risk. Conversely, broad deposit mobilisation can create a stable and relatively inexpensive funding base. The long-term profitability question is whether social obligations are accompanied by sound appraisal, recovery, pricing, risk management and adequate public support.

Social impact

Social impact includes effects that may not appear immediately in bank accounts. These include higher agricultural investment, reduced dependence on moneylenders, smoother household consumption, employment creation, women’s economic participation and improved resilience to shocks.

Impact assessment must distinguish correlation from causation. A district may improve after receiving more bank credit because roads, irrigation and markets also improved. Strong evaluation compares similar locations, examines borrower outcomes and considers whether loans were additional or merely substituted for existing finance.

An Integrated Appraisal Framework

A balanced assessment can use a four-part scorecard:

DimensionPositive evidenceWarning signs
AccessMore active accounts, suitable credit and underserved branchesDormant accounts, exclusionary procedures and geographic gaps
EfficiencyFaster service, lower unit cost and better staff productivityDelays, duplication and high administrative cost
ProfitabilityAdequate recovery, stable margins and strong capitalPersistent losses, weak provisioning and rising defaults
Social impactEmployment, productive investment and reduced informal dependenceDiversion, over-indebtedness and politically motivated lending

The framework prevents a one-dimensional judgement. Nationalisation cannot be called wholly successful merely because branch numbers increased, nor wholly unsuccessful because some public banks experienced low profitability. The relevant question is whether the system expanded opportunity while preserving sufficient efficiency and financial discipline.

Case Study: Rural Credit Expansion in the Illustrative District of Nandipur

This is a fictional illustrative case designed for application of the chapter’s framework.

Background

Nandipur is a predominantly agricultural district with small farms, a growing dairy sector and several artisan clusters. Before the expansion of public banking, most villages relied on traders and moneylenders. The district had one commercial branch for approximately 60,000 residents, and formal credit was concentrated in the district headquarters.

Problem

The lead bank’s district survey identified three connected problems: farmers lacked seasonal working capital, artisans could not purchase equipment, and households had to travel long distances to deposit savings. A new district credit plan proposed eight rural branches, agricultural credit, artisan working-capital loans and savings mobilisation.

Approach

Public banks opened the proposed branches and appointed local development officers. Priority-sector targets were allocated among banks. The lead bank coordinated with the district administration and cooperatives. Loans were designed with repayment schedules linked to crop and dairy income. The banks also introduced borrower education and monitored repayment through village-level visits.

Outcomes after three years

Active deposit accounts increased substantially, and formal agricultural credit reached many previously excluded farmers. Dairy investment rose, and several artisan units purchased improved tools. However, two weaknesses emerged. First, some branches measured success by sanctions rather than productive use. Second, a drought reduced farm incomes, leading to repayment stress and a rise in overdue loans.

Analysis

Using the four criteria:

  • Access: Strong improvement because branches and active accounts increased.
  • Efficiency: Mixed; local staff improved service, but small loans generated high administrative costs.
  • Profitability: Initially moderate, then weakened by drought-related defaults and high monitoring costs.
  • Social impact: Positive where loans financed productive assets; weaker where borrowers used credit for consumption or repaid old loans with new borrowing.

Response

The appropriate response is not automatic withdrawal of rural credit. The lead bank should improve crop-risk assessment, use flexible but disciplined restructuring during genuine shocks, strengthen borrower selection, coordinate insurance and maintain transparent recovery practices. Targets should include repayment quality and borrower outcomes, not only disbursement volume.

Learning points

The case demonstrates that access is necessary but not sufficient. Branch expansion creates opportunity; priority-sector policy identifies social needs; the lead bank coordinates institutions; and directed credit supplies policy emphasis. Sustainable results require viable projects, suitable repayment design, monitoring and responsible recovery.

Governance, Ethics and Contemporary Relevance

Social banking creates ethical responsibilities. Banks must not exploit vulnerable borrowers through opaque charges, coercive recovery or unsuitable products. At the same time, borrowers should receive clear information about interest, fees, collateral, repayment dates and consequences of default.

Public ownership requires professional governance. Political direction may legitimately establish broad development priorities, but individual loan decisions should be based on transparent criteria. Connected lending, favouritism, inaccurate classification and concealment of overdue loans undermine both public trust and financial stability.

Contemporary banking technologies can improve the delivery of social banking. Mobile banking, digital identity, electronic benefit transfers, credit information systems and data-enabled underwriting can reduce transaction costs and reach remote customers. However, technology introduces risks involving privacy, cyber fraud, algorithmic exclusion and inadequate customer understanding. Digital delivery should complement, not automatically replace, human support for customers with limited digital literacy.

The enduring policy challenge is to combine inclusion with sound finance. The objective is not simply state ownership or maximum lending. It is a banking system that mobilises savings, allocates credit responsibly, supports productive activity and remains trusted and financially capable of serving future generations.

Chapter Summary

The nationalisations of 1969 and 1980 placed major commercial banks under public ownership to align finance with national development. The 1969 nationalisation of 14 major banks was the principal structural change; the 1980 nationalisation of six further banks expanded the public-sector banking domain.

Social banking broadened the purpose of banking to include access, regional development, agricultural finance, small enterprise support and weaker-section lending. Branch expansion reduced geographical barriers and mobilised rural savings, although physical presence did not always guarantee meaningful usage. Priority-sector lending addressed the underprovision of credit to socially important but commercially underserved activities. The lead-bank scheme introduced district-level coordination through credit plans and institutional cooperation. Directed credit used targets, subsidies, guarantees and other instruments to guide lending toward specified objectives.

The results must be judged through four criteria. Access improved significantly, but inclusion must be measured by active and suitable usage. Efficiency was constrained in some cases by high rural delivery costs and administrative complexity. Profitability could suffer from small loans, concessional pricing and weak recovery, although broad deposits and sound lending could support sustainability. Social impact was substantial where credit financed productive investment, employment and resilience, but poor appraisal, political interference and loan diversion reduced benefits.

The central lesson is that social purpose and financial discipline are complementary rather than opposing principles. Effective social banking requires realistic planning, responsible credit assessment, suitable products, transparent governance, strong recovery systems and outcome-based evaluation.

Key Terms

Nationalisation: Transfer of ownership or control of banks from private shareholders to the state.

Social banking: Banking that combines commercial objectives with access, equity and developmental goals.

Public-sector bank: A bank in which the government holds controlling ownership.

Branch expansion: Establishment of banking outlets in new geographical locations, especially rural and semi-urban areas.

Financial access: The availability and practical usability of formal financial services.

Priority-sector lending: Credit allocation to officially designated sectors considered important but underserved.

Directed credit: Lending influenced or required by public policy for specified sectors, regions or groups.

Lead-bank scheme: A district-based arrangement assigning a bank responsibility for coordinating local banking development.

District credit plan: A plan estimating local credit needs and linking them with banking and development resources.

Credit target: A prescribed or expected level of lending to a specified category.

Agricultural credit: Finance provided for crop production, farm investment and related rural activities.

Weaker sections: Borrower groups identified by policy as economically or socially disadvantaged.

Deposit mobilisation: Collection of savings from households, firms and institutions through bank accounts.

Cost-to-income ratio: Operating expenses expressed as a percentage of operating income.

Return on assets: Net profit expressed relative to average total assets.

Loan recovery: Collection of principal and interest due from borrowers.

Financial inclusion: Broad and effective participation in suitable formal financial services.

Credit appraisal: Assessment of a borrower’s repayment capacity, project viability and risk.

Social impact: Economic and welfare effects of banking beyond the bank’s private financial return.

Review Questions

Short Answer Questions

  1. What were the principal reasons for the nationalisation of major commercial banks in 1969?
  2. How did the 1980 nationalisation differ in scale from the 1969 nationalisation?
  3. Define priority-sector lending and state its underlying rationale.
  4. What is the role of a lead bank in a district?
  5. Why is physical branch presence not a complete measure of financial access?

Long Answer Questions

  1. Explain the objectives and consequences of the nationalisations of 1969 and 1980.
  2. Discuss the contribution of branch expansion to social banking and examine its limitations.
  3. Explain the operation, benefits and risks of priority-sector lending.
  4. Analyse the lead-bank scheme as an instrument of district-level financial planning.
  5. Evaluate social banking using the criteria of access, efficiency, profitability and social impact.

Analytical / Application Questions

  1. A public bank increases rural lending by 30 percent, but overdue loans double and active account usage remains low. Evaluate the programme using all four assessment criteria.
  2. Design a district credit plan for a region with small farms, seasonal incomes and artisan enterprises. Identify the roles of the lead bank, other banks and local administration.
  3. Should a bank continue operating a loss-making rural branch if it produces significant employment and reduces dependence on informal lenders? Develop a balanced decision using financial and social evidence.

Multiple Choice Questions with Answers

Question 1

How many major commercial banks were nationalised in July 1969?

A. 6

B. 10

C. 14

D. 20

Correct Answer: C. 14

Question 2

What was the principal coordinating responsibility of a lead bank?

A. To replace the central bank

B. To prepare and coordinate district-level banking development

C. To lend only to large industries

D. To set national tax rates

Correct Answer: B. To prepare and coordinate district-level banking development

Question 3

Priority-sector lending is primarily intended to:

A. Restrict all lending to rural areas

B. Direct credit toward socially important and underserved activities

C. Eliminate the need for credit appraisal

D. Guarantee profit on every loan

Correct Answer: B. Direct credit toward socially important and underserved activities

Question 4

Which measure best captures the proportion of operating income consumed by operating expenses?

A. Return on assets

B. Capital adequacy ratio

C. Cost-to-income ratio

D. Loan recovery ratio

Correct Answer: C. Cost-to-income ratio

Question 5

Why can branch expansion improve financial access?

A. It eliminates all credit risk

B. It reduces geographical and transaction barriers for customers

C. It guarantees that every account is active

D. It removes the need for deposits

Correct Answer: B. It reduces geographical and transaction barriers for customers

Question 6

Which is a major risk of target-driven directed credit?

A. Improved borrower appraisal

B. Excessive deposit mobilisation

C. Forced disbursement without adequate viability assessment

D. Lower administrative reporting

Correct Answer: C. Forced disbursement without adequate viability assessment

Question 7

In the chapter’s framework, which criterion concerns whether a bank can continue operating and absorb losses?

A. Access

B. Efficiency

C. Profitability

D. Geographical coverage

Correct Answer: C. Profitability

Question 8

If a bank’s operating expenses are ₹40 crore and operating income is ₹100 crore, its cost-to-income ratio is:

A. 25%

B. 40%

C. 60%

D. 140%

Correct Answer: B. 40%

Question 9

Which statement best describes social banking?

A. Banking based only on maximising short-term profit

B. Banking that combines commercial objectives with developmental and inclusion goals

C. Banking without repayment obligations

D. Banking restricted to government departments

Correct Answer: B. Banking that combines commercial objectives with developmental and inclusion goals

Question 10

Why must active account usage be considered when evaluating access?

A. Opened accounts may remain dormant and overstate actual inclusion

B. Active accounts always produce losses

C. Usage is unrelated to financial services

D. Dormant accounts are legally prohibited

Correct Answer: A. Opened accounts may remain dormant and overstate actual inclusion

Indian Banking & Finance History
Chapter 9 of 15