Subject Overview

A professionally oriented study of hospital and healthcare management covering health systems, hospital organization, operations, clinical and support services, human resources, finance, quality, safety, information systems, law, ethics, analytics, governance and strategic transformation.

Learning Goal

Learners will be able to coordinate hospital services, apply management frameworks, interpret operational and financial data, support safe patient-centred care, meet regulatory requirements and contribute to evidence-based managerial decisions and healthcare transformation.

Syllabus

1. Foundations of Hospital and Healthcare Management

Learning Objective: Explain healthcare terminology, hospital types, levels of care, ownership models, managerial functions, systems thinking and the roles of key healthcare stakeholders.

Category: foundation

2. Health Systems, Policy and Regulatory Environment

Learning Objective: Examine public and private health systems, primary-to-tertiary care pathways, health policy, accreditation, licensing, insurance, universal health coverage and major regulatory requirements.

Category: foundation

3. Hospital Organization, Governance and Leadership

Learning Objective: Interpret organizational structures, authority relationships, governing boards, medical staff organization, committees, accountability, leadership styles, organizational culture and ethical governance.

Category: core

4. Hospital Planning, Design and Service Capacity

Learning Objective: Apply needs assessment, feasibility analysis, facility planning, functional layouts, accessibility, bed planning, capacity estimation and demand forecasting to hospital services.

Category: application

5. Patient Flow and Clinical Operations Management

Learning Objective: Manage registration, appointments, admission, transfer, discharge, referrals, bed allocation, emergency flow, operating theatres, outpatient services, waiting times and care coordination using process mapping and capacity tools.

Category: core

6. Management of Diagnostic, Therapeutic and Support Services

Learning Objective: Coordinate laboratories, imaging, pharmacy, blood bank, rehabilitation, dietary services, housekeeping, laundry, security, transport, mortuary and biomedical engineering through service standards and performance controls.

Category: application

7. Human Resource Management and Workforce Development

Learning Objective: Apply workforce planning, recruitment, credentialing, scheduling, performance appraisal, competency development, labour relations, staff engagement, occupational health and burnout prevention in healthcare settings.

Category: core

8. Healthcare Finance, Budgeting and Revenue Cycle

Learning Objective: Use healthcare accounting terminology, budgeting, cost classification, cost centres, break-even analysis, pricing, billing, insurance claims, reimbursement, cash flow and financial indicators for managerial control.

Category: core

9. Materials, Procurement and Healthcare Supply Chains

Learning Objective: Manage procurement, vendor selection, inventory, formulary controls, storage, cold chains and distribution using ABC, VED, FSN, reorder-level and economic-order-quantity techniques.

Category: application

10. Quality Management, Patient Safety and Clinical Governance

Learning Objective: Apply Donabedian’s structure-process-outcome model, continuous quality improvement, clinical audit, indicators, accreditation standards, incident reporting, root-cause analysis, FMEA, infection prevention and medication-safety practices.

Category: core

11. Health Information Systems and Digital Transformation

Learning Objective: Explain medical records, coding, hospital information systems, electronic health records, interoperability, telehealth, cybersecurity, privacy, data governance and digital implementation challenges.

Category: contemporary

12. Healthcare Analytics and Evidence-Based Decision-Making

Learning Objective: Calculate and interpret hospital statistics such as occupancy, average length of stay, bed turnover, mortality, readmission and infection rates; use dashboards, benchmarking, forecasting and basic decision models.

Category: application

13. Healthcare Law, Ethics and Risk Management

Learning Objective: Address informed consent, confidentiality, negligence, patient rights, end-of-life issues, medico-legal records, complaints, insurance, enterprise risk, ethical dilemmas and regulatory compliance.

Category: core

14. Strategy, Resilience and the Future of Healthcare

Learning Objective: Use SWOT, PESTLE, stakeholder analysis, balanced scorecards and change-management frameworks to support strategy, emergency preparedness, disaster response, sustainability, value-based care, public-private partnerships, AI governance, automation and emerging models of care.

Category: strategic