Financial Statement and Performance AnalysisIntroductionFinancial statements convert a firm’s economic activities into structured information for decision-making. For product managers, this information is not limited to the finance department. Pricing, product investment, customer acquisition, inventory commitments, hiring, platform development and portfolio rationalisation all affect revenue, costs, assets, liabilities and cash flows. Financial statement analysis provides a disciplined way to assess whether a product or business is creating value, consuming resources efficiently and carrying an acceptable level of risk. The principal statements are: - Income statement: reports revenue, expenses and profit over a period.
- Statement of financial position (balance sheet): reports assets, liabilities and equity at a point in time.
- Cash-flow statement: reports cash generated and used through operating, investing and financing activities.
- Statement of changes in equity: explains movements in owners’ equity.
- Notes to the accounts: provide accounting policies, estimates, disaggregation and additional detail.
No single statement is sufficient. Profit may be reported before cash is collected; a strong current ratio may conceal obsolete inventory; and high return on equity may result from excessive borrowing rather than superior operations. Sound analysis therefore combines horizontal, vertical, trend and ratio analysis with judgement about accounting quality, industry context and management incentives. Learning ObjectivesBy the end of this chapter, the reader should be able to: - Explain the purpose and limitations of the principal financial statements.
- Apply horizontal, vertical and trend analysis to financial data.
- Calculate and interpret profitability, liquidity, efficiency, leverage and return ratios.
- Link accounting measures to product and managerial decisions.
- Assess earnings quality and identify warning signs of aggressive reporting.
- Compare performance using appropriate internal and external benchmarks.
- Recognise limitations, ethical issues and governance responsibilities in financial analysis.
1. Foundations of Financial Statement Analysis1.1 Accrual accounting and the accounting equationUnder accrual accounting, revenue is generally recognised when earned and expenses when incurred, not necessarily when cash changes hands. This improves measurement of performance over a period but creates a need to distinguish accounting profit from cash generation. The basic accounting equation is: Assets = Liabilities + Equity Assets are resources controlled as a result of past events from which future economic benefits are expected. Liabilities are present obligations expected to require an outflow of resources. Equity is the residual interest after liabilities are deducted from assets. The equation is a statement of structure, not a measure of value creation. An asset can be recorded at historical cost, fair value or another permitted basis, and reported equity may differ substantially from the market value of the firm. 1.2 Links among the statementsProfit increases retained earnings, subject to dividends and other equity movements. Non-cash expenses such as depreciation reduce accounting profit but do not directly reduce current-period cash. Increases in receivables generally increase revenue without immediate cash collection; increases in payables may delay cash payment. The cash-flow statement reconciles these timing differences. A useful analytical distinction is: - Performance: often assessed through revenue, operating profit and returns.
- Financial position: assessed through resources, obligations and capital structure.
- Liquidity: assessed through the capacity to meet near-term obligations.
- Cash generation: assessed through operating, investing and financing cash flows.
1.3 Qualitative characteristics and comparabilityUseful financial information should be relevant and faithfully represented. Comparability, verifiability, timeliness and understandability support analysis. Comparability does not mean that every firm must use identical methods; it means that differences in methods and circumstances are identified and understood. Analysts should read accounting policies and notes before drawing conclusions. Revenue recognition, lease accounting, capitalisation of development expenditure, impairment testing, provisions and inventory valuation can materially affect ratios. 2. Horizontal, Vertical and Trend Analysis2.1 Horizontal analysisHorizontal analysis measures change across periods. For an item with a base-period value, the absolute change is: Absolute change = Current-period amount − Base-period amount The percentage change is: Percentage change = (Current-period amount − Base-period amount) ÷ Base-period amount × 100 The base-period amount must be non-zero for the percentage calculation to be meaningful. A negative or very small base can make the percentage misleading. A movement from a loss of 10 to a loss of 5 is a 50% reduction in loss, but it should not be described uncritically as 50% growth in profit. Example. Revenue rises from $8.0 million to $10.0 million, while operating expenses rise from $6.0 million to $8.4 million. Revenue increases by $2.0 million, or 25%. Expenses increase by $2.4 million, or 40%. Although sales grew, expenses grew faster, signalling margin pressure. Horizontal analysis is particularly useful for identifying acceleration, deceleration and divergence. For example, receivables growing faster than sales may indicate slower collection or premature revenue recognition. 2.2 Vertical analysisVertical analysis expresses each item as a percentage of a common base in the same period. On an income statement, revenue is normally the base: Common-size percentage = Statement item ÷ Base amount × 100 For a balance sheet, total assets is commonly used for asset items, while total liabilities and equity may be used for financing items. The base must be stated explicitly. Example. If revenue is $10 million and cost of sales is $6.2 million, cost of sales is 62% of revenue and gross margin is 38%. If administrative expense rises from 14% to 18% of revenue, management should investigate whether the change reflects deliberate investment, temporary restructuring or declining cost discipline. Vertical analysis enables comparison between firms of different size. It is less informative when firms have materially different business models, accounting policies or geographic exposures. 2.3 Trend analysisTrend analysis sets one period, often the earliest or a normalised period, equal to 100 and expresses later values relative to it: Trend indext = Amountt ÷ Amountbase × 100 If revenue is $5 million in the base year and $7.5 million three years later, the later trend index is 150. This means the amount is 150% of the base-year amount, or 50% above it. Trend analysis can be applied to revenue, headcount, cash, customer acquisition cost, inventory and operating cash flow. Trend analysis should use a sufficiently long and comparable period. Inflation, acquisitions, divestitures, changes in currency and unusual events can distort apparent trends. 2.4 Integrated interpretationThese methods answer different questions: | Method | Main question | Typical use |
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| Horizontal | How much did an item change? | Detect growth and deterioration | | Vertical | What proportion of a total does an item represent? | Examine cost structure and capital composition | | Trend | How has an item evolved relative to a base? | Identify sustained direction | | Ratio | What relationship exists between items? | Assess performance, risk and efficiency |
A robust conclusion combines methods. For example, rising revenue may appear positive horizontally, but vertical analysis may show declining gross margin and trend analysis may show operating cash flow failing to keep pace. 3. Ratio AnalysisRatios condense financial relationships into interpretable indicators. They are analytical signals, not automatic judgements. A ratio should be interpreted with its numerator, denominator, time period, accounting policy and business model in mind. When an income-statement flow is divided by a balance-sheet stock, an average balance is usually preferable: Average balance = (Opening balance + Closing balance) ÷ 2 This assumes the opening and closing balances reasonably represent the period. Seasonal businesses may require monthly or quarterly averages instead. 3.1 Profitability ratios#### Gross profit margin Gross profit margin = Gross profit ÷ Revenue × 100 Gross profit equals revenue less cost of sales. The margin indicates the amount available to cover operating expenses, finance costs and tax after direct production or service costs. Product mix, pricing, discounts, input costs and fulfilment economics influence it. #### Operating profit margin Operating profit margin = Operating profit ÷ Revenue × 100 This reflects profitability from operations before financing and tax, although definitions of operating profit can vary. Analysts should investigate whether restructuring costs, stock-based compensation or recurring technology expenditure have been excluded from an adjusted measure. #### Net profit margin Net profit margin = Profit after tax ÷ Revenue × 100 Net margin includes financing and tax effects. It is useful for shareholders but less suitable for comparing firms with very different leverage or tax structures. #### Return on assets ROA = Profit after tax ÷ Average total assets × 100 ROA measures profit generated from the asset base. The numerator and denominator should be conceptually compatible. Some analysts use operating profit or after-tax operating profit with operating assets; the chosen definition must be stated. #### Return on equity ROE = Profit attributable to ordinary shareholders ÷ Average ordinary shareholders’ equity × 100 ROE indicates the return earned on shareholders’ invested capital. It is affected by operating performance, asset utilisation and financial leverage. 3.2 The DuPont frameworkThe three-part DuPont identity decomposes ROE: ROE = (Profit after tax ÷ Revenue) × (Revenue ÷ Average assets) × (Average assets ÷ Average equity) Thus: ROE = Net profit margin × Asset turnover × Equity multiplier where asset turnover measures sales generated per unit of assets and the equity multiplier reflects financial leverage. The identity is mathematically valid when the same profit, revenue, average asset and average equity definitions are used. It helps distinguish a high ROE caused by strong margins from one caused mainly by high leverage. Worked example. Suppose profit after tax is $1.2 million, revenue is $12 million, average assets are $8 million and average equity is $4 million. - Net margin = $1.2m ÷ $12m × 100 = 10%.
- Asset turnover = $12m ÷ $8m = 1.5 times.
- Equity multiplier = $8m ÷ $4m = 2.0 times.
- ROE = 10% × 1.5 × 2.0 = 30%.
The 30% ROE is not evidence, by itself, that the firm has a superior product. Management must ask whether the return is sustainable and whether leverage has increased risk. 3.3 Liquidity ratios#### Current ratio Current ratio = Current assets ÷ Current liabilities It indicates the relationship between short-term resources and short-term obligations. It does not establish that all current assets are liquid or collectible. #### Quick ratio A common quick ratio excludes inventory and, depending on convention, prepaid expenses: Quick ratio = (Cash and cash equivalents + Short-term investments + Trade receivables) ÷ Current liabilities The exact composition should be disclosed. A subscription software firm with recurring cash receipts may require less inventory liquidity than a retailer, so universal thresholds are inappropriate. #### Operating cash-flow ratio Operating cash-flow ratio = Cash flow from operations ÷ Current liabilities This uses cash rather than accounting current assets and can provide a useful complement to the current ratio. It is sensitive to the timing of working-capital movements. 3.4 Efficiency and working-capital ratios#### Receivables turnover and days sales outstanding Receivables turnover = Net credit sales ÷ Average trade receivables If credit sales are unavailable, total revenue may be used as a proxy with caution. Days sales outstanding (DSO), using a 365-day year, is: DSO = Average trade receivables ÷ Net credit sales × 365 A rising DSO may reflect weaker collections, changed customer mix, longer contractual terms or aggressive revenue recognition. #### Inventory turnover and days inventory outstanding Inventory turnover = Cost of sales ÷ Average inventory Days inventory outstanding = Average inventory ÷ Cost of sales × 365 Cost of sales, rather than revenue, is used because both cost of sales and inventory are measured at cost. A high turnover can indicate efficiency, but may also signal insufficient stock and lost sales. #### Payables days Payables days = Average trade payables ÷ Cost of sales or relevant purchases × 365 Using cost of sales is an approximation when purchases data is unavailable. A sustained increase may improve cash temporarily but damage supplier relationships or indicate financial stress. #### Cash conversion cycle Cash conversion cycle = DSO + Days inventory outstanding − Payables days The result, in days, estimates the period between cash payment for operating inputs and cash collection from customers. Service and digital firms may have little inventory, while marketplaces may collect cash before paying suppliers, producing a very short or negative cycle. Worked example. If DSO is 45 days, inventory days are 60 and payables days are 30, the cash conversion cycle is 45 + 60 − 30 = 75 days. A reduction may release cash, but reducing inventory or extending supplier terms must not undermine service quality or resilience. 3.5 Leverage and solvency ratios#### Debt-to-equity ratio Debt-to-equity ratio = Interest-bearing debt ÷ Equity Definitions vary: some analyses include lease liabilities; others include total liabilities. The definition must be consistent across periods and firms. #### Debt ratio Debt ratio = Total liabilities ÷ Total assets × 100 This indicates the share of assets financed by liabilities, but total liabilities include non-interest-bearing obligations such as trade payables. #### Interest coverage Interest coverage = Earnings before interest and tax (EBIT) ÷ Interest expense A low ratio suggests limited capacity to service finance costs from operating earnings. If EBIT is negative, the ratio is not meaningfully interpreted as a positive multiple. Leverage can magnify shareholders’ returns when operating returns exceed the after-tax cost of debt, but it magnifies losses when operating performance weakens. Ratios should therefore be assessed against debt covenants, maturity profiles, floating-rate exposure and cash-flow volatility. 4. Earnings Quality and Financial Red FlagsEarnings quality concerns the extent to which reported earnings represent sustainable operating performance and are supported by cash generation. High-quality earnings are generally repeatable, transparently reported and consistent with the underlying economics. This is a judgement, not a single ratio. Important diagnostic comparisons include: - Profit versus operating cash flow: persistent profit growth with weak or negative operating cash flow requires investigation.
- Revenue versus receivables: receivables growing materially faster than revenue may indicate collection problems or premature recognition.
- Margins versus accounting adjustments: repeated “one-off” exclusions may indicate recurring costs.
- Capital expenditure versus depreciation: unusually low capital expenditure may make current cash flow look strong while assets age.
- Working-capital movements: a temporary increase in payables can inflate operating cash flow.
- Customer and product concentration: reported results may depend on a small number of customers or a single product.
- Non-GAAP measures: adjusted EBITDA or contribution margin can aid understanding, but exclusions must be reconciled to audited measures and should not obscure economic costs.
Potential red flags are not proof of misconduct. They should prompt questions, evidence gathering and, where appropriate, escalation to finance, internal audit, the audit committee or external auditors. Ethical analysis avoids both unquestioning acceptance and unjustified accusations. 5. Benchmarking and Comparative AnalysisBenchmarking compares performance with a reference point. Four useful forms are: - Historical benchmark: the firm’s own prior periods.
- Budget benchmark: planned performance and assumptions.
- Peer benchmark: comparable firms or products.
- Best-practice benchmark: leading performance, adjusted for context.
A valid benchmark requires comparable definitions, periods, currencies, accounting policies, business models and economic conditions. Ratios can be standardised through common-size statements, but standardisation does not remove underlying differences. Product managers should combine financial benchmarks with operating metrics such as conversion rate, retention, churn, average revenue per user, customer acquisition cost, lifetime value, defect rate and time to market. For example, a lower current-period margin may be acceptable if it reflects a controlled investment that improves retention and produces attractive future cash flows. However, such a claim requires explicit assumptions and subsequent measurement. Benchmarking should not become target gaming. If teams are rewarded only for revenue, they may discount heavily or acquire unprofitable customers. If they are rewarded only for margin, they may underinvest in innovation or service quality. Balanced performance systems connect financial and non-financial indicators. 6. Application to Product Management DecisionsFinancial analysis supports several recurring decisions: Pricing and monetisationGross margin analysis reveals the economic room available for discounts, payment fees, support and fulfilment. Contribution analysis can be useful for short-run decisions, but managers must distinguish avoidable costs from allocated fixed costs. A price change should be evaluated through volume response, customer retention, cannibalisation and cash effects rather than margin percentage alone. Product portfolio decisionsA product with strong revenue but low operating margin may consume disproportionate engineering and support capacity. Conversely, a currently unprofitable product may be a strategic platform or acquisition channel. Analysis should therefore include direct economics, shared costs, incremental cash flows and strategic options. Investment and scalingAsset turnover, working-capital trends and operating cash flow help determine whether growth is scalable. Fast sales growth can create a financing requirement when receivables and inventory grow before cash is collected. Product managers should communicate growth plans with cash timing, not only income-statement forecasts. Customer economicsCustomer acquisition costs are investments only when future benefits are probable and measurement is reliable; otherwise, they are expenses or cash outflows that must be recovered through contribution margins. Reported lifetime value depends on retention assumptions, discounting, servicing cost and the treatment of acquisition costs. It should not be used to justify growth without sensitivity analysis. 7. Illustrative Case: NovaHome Connected AppliancesThe following is a fictional illustrative case. BackgroundNovaHome sells connected kitchen appliances through retailers and its own online channel. Revenue increased from $40 million in Year 1 to $52 million in Year 2. Management celebrated 30% growth and proposed expanding production capacity. Selected figures are: | Measure | Year 1 | Year 2 |
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| Revenue | $40.0m | $52.0m | | Gross profit | $18.0m | $21.3m | | Operating profit | $4.0m | $3.1m | | Profit after tax | $2.4m | $1.5m | | Trade receivables | $6.0m | $10.4m | | Inventory | $8.0m | $13.0m | | Current liabilities | $12.0m | $18.0m | | Cash flow from operations | $3.6m | $0.8m | | Average total assets | $30.0m | $39.0m | | Average equity | $15.0m | $16.0m |
AnalysisRevenue growth is 30%, but gross profit rises only from $18.0 million to $21.3 million, an increase of 18.3%. Gross margin falls from 45.0% to approximately 41.0%: - Year 1: $18.0m ÷ $40.0m = 45.0%.
- Year 2: $21.3m ÷ $52.0m ≈ 41.0%.
Operating margin falls from 10.0% to approximately 6.0%, while net margin falls from 6.0% to approximately 2.9%. Profit after tax declines 37.5% despite strong revenue growth. Receivables increase by approximately 73.3%, substantially faster than revenue. Inventory increases by 62.5%, also faster than revenue. Operating cash flow falls from $3.6 million to $0.8 million. These patterns suggest that growth is absorbing cash and that management should examine channel terms, returns, inventory obsolescence, warranty provisions and revenue cut-off. Liquidity also weakens. Assuming all listed current assets are $20 million in Year 1 and $27 million in Year 2, the current ratio falls from 1.67 to 1.50. However, the quick ratio may deteriorate more sharply because inventory represents a growing share of current assets. ROA falls from 8.0% to approximately 3.85%: - Year 1: $2.4m ÷ $30.0m × 100 = 8.0%.
- Year 2: $1.5m ÷ $39.0m × 100 ≈ 3.85%.
ROE falls from 16.0% to approximately 9.4%: - Year 1: $2.4m ÷ $15.0m × 100 = 16.0%.
- Year 2: $1.5m ÷ $16.0m × 100 ≈ 9.4%.
Approach and decisionThe product team should not approve capacity expansion solely on revenue growth. It should first conduct a cohort and channel review, reconcile shipments to customer acceptance, test inventory demand forecasts, analyse contribution margin by model and channel, and prepare cash-flow scenarios. A controlled expansion may still be justified if demand is genuine and unit economics improve, but the decision should include working-capital financing, downside cases and performance gates. Learning pointsNovaHome illustrates why growth is not equivalent to value creation. Horizontal analysis identifies rapid growth in receivables and inventory; vertical analysis reveals margin deterioration; ratio analysis shows falling returns and liquidity pressure; cash-flow analysis questions earnings quality. The appropriate managerial response is investigation and scenario analysis, not an automatic conclusion of fraud or failure. 8. Limitations, Governance and Contemporary PracticeFinancial statements contain estimates. Useful lives, impairment, provisions, expected credit losses, fair values and warranty obligations involve judgement. Inflation and exchange rates can impair comparability. Intangible assets created internally may be expensed even when they generate future benefits, while acquired intangibles may be recognised differently. These issues are particularly important in technology and platform businesses. Governance requires clear approval rights, segregation of duties, reliable controls, documented adjustments and a culture in which unfavourable information can be reported. Product managers should not manipulate timing, classify recurring costs as exceptional, or present selectively chosen metrics without reconciliation and context. Analytics and AI can assist with anomaly detection, variance analysis, forecasting and automated extraction from filings. They do not eliminate the need for accounting judgement. An AI system may reproduce errors in source data, confuse accounting definitions, infer causation from correlation or overlook contractual terms. Professional practice requires traceable data, human review, access controls, privacy protection and validation against audited information. Best practice is to maintain a ratio dictionary, document definitions, reconcile management measures to financial statements, use rolling forecasts, perform sensitivity analysis and review both financial and operational indicators. The goal is not to produce the largest collection of ratios; it is to improve the quality and accountability of decisions. Chapter SummaryFinancial statement analysis evaluates performance, position, liquidity, efficiency, leverage and returns by combining the income statement, balance sheet, cash-flow statement and notes. Horizontal analysis measures changes across periods, vertical analysis expresses items as proportions of a common base, and trend analysis evaluates movement relative to a reference period. Ratio analysis provides structured measures of profitability, liquidity, working-capital efficiency, leverage and shareholder returns. The DuPont framework explains ROE through net margin, asset turnover and the equity multiplier. Liquidity ratios must be interpreted alongside cash flows and asset quality. Working-capital ratios reveal the cash consequences of customer collection, inventory management and supplier payment. High reported earnings do not necessarily indicate high-quality earnings; analysts must examine cash conversion, receivables, recurring adjustments and accounting policies. For product managers, financial analysis improves pricing, portfolio, investment, scaling and customer-economics decisions. Comparisons are meaningful only when definitions, business models and contexts are comparable. Ethical analysis requires transparency, sound governance, careful use of adjusted metrics and appropriate human oversight of analytical technology. Key TermsAccrual accounting: Accounting that recognises economic events when earned or incurred rather than only when cash is exchanged. Asset: A controlled resource expected to provide future economic benefits. Cash conversion cycle: The estimated time between cash payment for operating inputs and cash collection from customers. Common-size analysis: Vertical analysis expressing statement items as percentages of a common base. Current ratio: Current assets divided by current liabilities. DuPont analysis: A decomposition of ROE into margin, asset turnover and equity multiplier. Earnings quality: The sustainability, transparency and cash support of reported earnings. Equity: The residual interest in assets after deducting liabilities. Gross profit margin: Gross profit divided by revenue. Horizontal analysis: Analysis of absolute and percentage changes across periods. Leverage: The use of debt or other fixed obligations to finance assets and operations. Liquidity: The capacity to meet obligations as they become due. Operating cash flow: Cash generated or consumed by operating activities. Operating profit margin: Operating profit divided by revenue. Ratio analysis: Analysis based on relationships among financial statement amounts. Return on assets: Profit relative to average assets. Return on equity: Profit attributable to ordinary shareholders relative to average ordinary equity. Trend analysis: Analysis that expresses amounts relative to a selected base period. Vertical analysis: Analysis that expresses each item as a percentage of a same-period base. Working capital: Current assets less current liabilities. Review QuestionsShort Answer Questions- What is the difference between horizontal and vertical analysis?
- Why is operating cash flow important when evaluating reported profit?
- Define the current ratio and state one limitation.
- What three components make up the three-part DuPont identity?
- Why should average assets commonly be used when calculating ROA?
Long Answer Questions- Explain how the income statement, balance sheet and cash-flow statement complement one another in performance analysis.
- Discuss the usefulness and limitations of profitability, liquidity and leverage ratios.
- Explain how the cash conversion cycle can support product and working-capital decisions.
- Describe the principal indicators of poor earnings quality and explain why each requires investigation rather than automatic condemnation.
- Evaluate the importance of comparable definitions and business context in external benchmarking.
Analytical / Application Questions- A firm’s revenue rises by 20%, receivables by 55% and operating cash flow falls by 40%. What questions should an analyst ask before concluding that growth is healthy?
- A product has a 12% net margin, asset turnover of 1.2 and an equity multiplier of 2.5. Calculate ROE using the DuPont identity and explain one risk in interpreting the result.
- A retailer has DSO of 35 days, inventory days of 70 and payables days of 45. Calculate its cash conversion cycle and recommend two actions that could reduce it without damaging customer service or supplier relationships.
Multiple Choice Questions with AnswersQuestion 1Which analysis expresses each income-statement item as a percentage of revenue? A. Horizontal analysis B. Vertical analysis C. Trend analysis D. DuPont analysis Correct Answer: B. Vertical analysis Question 2Revenue increases from $8 million to $10 million. What is the percentage increase? A. 20% B. 25% C. 40% D. 80% Correct Answer: B. 25% Question 3Which ratio primarily measures the relationship between short-term resources and short-term obligations? A. Current ratio B. Asset turnover C. Debt-to-equity ratio D. Gross profit margin Correct Answer: A. Current ratio Question 4In the three-part DuPont identity, ROE equals net profit margin multiplied by asset turnover and what third component? A. Current ratio B. Interest coverage C. Equity multiplier D. Inventory turnover Correct Answer: C. Equity multiplier Question 5If DSO is 40 days, inventory days are 50 days and payables days are 30 days, what is the cash conversion cycle? A. 20 days B. 60 days C. 80 days D. 120 days Correct Answer: B. 60 days Question 6Which pattern most directly raises concern about earnings quality? A. Revenue and operating cash flow grow at similar rates B. Receivables grow substantially faster than revenue C. Inventory declines while sales remain stable D. Gross margin improves after lower input costs Correct Answer: B. Receivables grow substantially faster than revenue Question 7A company has profit after tax of $2 million and average assets of $20 million. What is ROA? A. 5% B. 10% C. 20% D. 40% Correct Answer: B. 10% Question 8Why is cost of sales commonly used in the inventory turnover ratio? A. It is always equal to revenue B. It is measured on a basis comparable with inventory cost C. It excludes all fixed costs D. It measures cash collections Correct Answer: B. It is measured on a basis comparable with inventory cost Question 9Which factor can make a high ROE misleading? A. Low financial leverage in every case B. High debt increasing the equity multiplier C. Falling asset turnover always improves ROE D. A reduction in profit margin necessarily increases ROE Correct Answer: B. High debt increasing the equity multiplier Question 10What is the most appropriate response to an unusual ratio movement? A. Assume management misconduct immediately B. Ignore it if revenue is growing C. Investigate definitions, accounting policies and underlying operations D. Replace the ratio with a single industry average Correct Answer: C. Investigate definitions, accounting policies and underlying operations
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