Principles of Total Quality Management
Post Graduate Program in Total Quality Management
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Customer Experience and Quality Management
Post Graduate Program in Total Quality Management
Explore Customer Experience and Quality Management as part of Post Graduate Program in Total Quality Management. Read the syllabus and available chapters online.
Academic programmePost Graduate Program in Total Quality Management
LevelPost Graduate
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01
Customer Experience and Quality ManagementSyllabus
02Foundations Of Customer Experience And QualityChapter 1
03Customer Expectations Perceptions And BehaviourChapter 2
04Service Quality Theories And ModelsChapter 3
05Voice Of The Customer And Customer InsightChapter 4
06Customer Segmentation And Experience StrategyChapter 5
07Customer Journey Mapping And Service DesignChapter 6
08Quality Planning Assurance And ImprovementChapter 7
09Service Operations Reliability And RecoveryChapter 8
10Customer Experience Measurement And AnalyticsChapter 9
11Economics And Business Value Of Experience QualityChapter 10
12Digital And Omnichannel Experience ManagementChapter 11
13Ai Automation And Emerging Experience TechnologiesChapter 12
14Ethics Privacy Governance And StandardsChapter 13
15Leadership Culture And Customer Centric TransformationChapter 14
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Post Graduate Program in Total Quality Management