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DIGITAL E-BOOKDiploma
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Banking Operations & Customer Services
Diploma in Banking
Explore Banking Operations & Customer Services as part of Diploma in Banking. Read the syllabus and available chapters online.
Academic programmeDiploma in Banking
LevelDiploma
Reading sections16
SourceLibrary syllabus and chapters
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01
Banking Operations & Customer ServicesSyllabus
02Banking Operations Structure Functions And TerminologyChapter 1
03Governance Regulation Ethics And Professional ConductChapter 2
04Customer Onboarding Kyc And Account LifecycleChapter 3
05Deposit Products And Account AdministrationChapter 4
06Cash Teller And Branch OperationsChapter 5
07Payments Clearing And SettlementChapter 6
08Credit And Loan OperationsChapter 7
09Foreign Exchange And Trade Service OperationsChapter 8
10Customer Service Principles And Relationship ManagementChapter 9
11Complaints Service Recovery And Customer ProtectionChapter 10
12Operational Risk Fraud Aml And Business ContinuityChapter 11
13Core Banking Systems And Omnichannel OperationsChapter 12
14Reconciliation Controls Reporting And AnalyticsChapter 13
15Service Quality Process Improvement And Operations ManagementChapter 14
16Digital Transformation Automation And Ai In BankingChapter 15
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