15. Sustainable, Ethical and Future ManufacturingIntroduction and ContextManufacturing has traditionally been evaluated through productivity, cost, quality, and delivery. These measures remain important, but they are no longer sufficient. A manufacturing system may be technically efficient while consuming excessive energy, generating hazardous waste, exposing workers to unacceptable risks, or embedding unfair and opaque decisions in software. Sustainable manufacturing therefore requires a broader assessment of how products are designed, materials are extracted and transformed, workers are treated, value is distributed, and products are recovered at the end of their useful lives. This chapter examines manufacturing as a socio-technical system. Machines, materials, information systems, people, institutions, and ecosystems interact within that system. The chapter connects environmental performance with ethics, governance, regulation, and emerging technologies. Particular attention is given to life-cycle thinking, circularity, worker safety, responsible artificial intelligence, intellectual property, standards, distributed manufacturing, biomanufacturing, smart materials, and other future production technologies. Sustainability is not simply the reduction of emissions from an existing factory. It involves questioning product architecture, supply-chain assumptions, business models, production volumes, and end-of-life responsibilities. Similarly, ethical manufacturing is not limited to compliance. It concerns whether decisions are justifiable, transparent, safe, inclusive, and respectful of human rights. For postgraduate engineers and managers, the central challenge is to make technically sound decisions while recognizing their wider consequences. Learning ObjectivesAfter studying this chapter, the reader should be able to: 1. Explain the environmental, social, economic, and ethical dimensions of sustainable manufacturing. 2. Apply life-cycle assessment, material-flow analysis, carbon accounting, and circularity principles to manufacturing decisions. 3. Evaluate energy use, emissions, waste, resource consumption, and worker-safety risks. 4. Discuss responsible AI, intellectual property, standards, and regulatory governance in advanced manufacturing. 5. Compare distributed manufacturing, biomanufacturing, smart materials, additive production, and other emerging technologies. 6. Critically assess trade-offs rather than assuming that a new technology is automatically sustainable. 7. Formulate practical strategies for responsible and resilient manufacturing systems. From Efficient Production to Responsible ProductionSustainable manufacturing may be defined as the creation of manufactured products through economically viable processes that minimize adverse environmental impacts, conserve energy and resources, protect workers and communities, and remain responsible across the product life cycle. This definition contains several interacting dimensions. The environmental dimension includes greenhouse-gas emissions, air and water pollution, land disturbance, material depletion, waste generation, biodiversity impacts, and noise. The economic dimension includes productivity, resilience, life-cycle cost, maintenance, employment, and long-term competitiveness. The social dimension includes occupational health, fair employment, community welfare, inclusion, and supply-chain labor conditions. These dimensions may conflict. For example, a lightweight material may reduce transport energy but require energy-intensive production or difficult recycling. A local production facility may reduce logistics emissions but have lower equipment utilization than a centralized plant. The appropriate question is therefore not whether a process is “green” in isolation, but whether it improves performance across relevant system boundaries. System boundaries specify which activities are included in an assessment. A factory-gate study may include raw-material conversion and production, whereas a cradle-to-grave study also includes extraction, transport, use, maintenance, and disposal. Boundary selection can substantially change conclusions and must be reported transparently. Important Concepts and TerminologyA carbon footprint is the total greenhouse-gas emission associated with an activity, product, or organization, commonly expressed as carbon-dioxide equivalent. Embodied energy is the energy consumed in extracting, processing, manufacturing, transporting, and sometimes recycling a material or product. Operational energy is energy used during product operation. A material-flow analysis tracks the physical movement and transformation of materials through a defined system. Life-cycle assessment (LCA) evaluates environmental impacts from raw-material acquisition through production, use, and end of life. The international LCA framework commonly distinguishes goal and scope definition, inventory analysis, impact assessment, and interpretation. Life-cycle costing extends analysis to economic costs over the same or a related life cycle. Social life-cycle assessment examines social and socio-economic effects on workers, consumers, communities, and other stakeholders. Circular economy refers to an economic system that seeks to keep products, components, and materials at their highest useful value for as long as possible while reducing waste and dependence on virgin resources. Important strategies include refuse, reduce, redesign, reuse, repair, remanufacture, refurbish, repurpose, and recycle. These strategies are not equivalent: reuse or remanufacture generally preserves more product value than material recycling, while recycling may be preferable to disposal when higher-value loops are impractical. Analytical Frameworks for Sustainable ManufacturingLife-Cycle Thinking and Design DecisionsLCA is especially valuable during design, when material selection, joining methods, tolerances, repairability, and disassembly routes can still be changed. A simplified product comparison may calculate impacts as Impact per functional unit = Σ(activity data × emission or impact factor). The functional unit must describe the service delivered, not merely the physical item. Comparing two pumps, for example, requires consideration of the volume of fluid delivered over a specified operating period, not only the mass of each pump. Uncertainty arises from incomplete inventories, regional electricity mixes, allocation procedures, lifetime assumptions, and uncertain recycling outcomes. Results should therefore support decisions, not be presented as exact universal truths. Design for sustainability incorporates several engineering principles: reduce material use without compromising safety; select less hazardous and more recyclable materials; minimize process energy; enable disassembly and repair; extend service life; and provide information for maintenance and recovery. Design for additive manufacturing may reduce part count and material waste, but the energy intensity of production, powder handling, support removal, and post-processing must also be assessed. Energy and Emissions ManagementEnergy management begins with measurement. A facility should establish energy baselines, identify significant energy users, separate process energy from building services, and monitor energy per functional unit of output. Common opportunities include efficient motors and drives, optimized compressed-air systems, heat recovery, reduced standby operation, improved thermal insulation, process scheduling, and integration of renewable electricity. However, renewable electricity does not eliminate all environmental impacts; equipment manufacture, land use, water consumption, and grid reliability remain relevant. Emissions should be categorized by source. Direct emissions arise from sources owned or controlled by the organization, such as furnaces. Indirect energy emissions arise from purchased electricity or steam. Other value-chain emissions include raw-material production, transport, product use, and end-of-life treatment. This distinction helps identify responsibility but should not be used to ignore significant upstream or downstream impacts. Carbon reduction measures should follow a hierarchy: avoid unnecessary demand, improve process efficiency, substitute lower-impact energy or materials, electrify where technically appropriate, use renewable energy, and consider removal or offsetting only for residual emissions. Offsets cannot substitute for credible reductions in the organization’s own operations. Circularity and Industrial SymbiosisCircular manufacturing requires coordination between design, production, supply chains, service organizations, customers, and recyclers. Product passports and traceability systems can record material composition, repair history, embedded carbon, and disassembly instructions. Reverse logistics returns products or components for inspection, sorting, repair, remanufacture, or recycling. Industrial symbiosis occurs when the waste, by-product, water, heat, or energy flow of one organization becomes an input for another. Its success depends on stable material quality, compatible timing, geographic proximity, legal permissions, and economic viability. A by-product is not automatically a resource: contamination, transport energy, and processing requirements may make recovery undesirable. Circularity indicators may measure recycled content, material recirculation, product lifetime, repair rate, remanufacturing yield, or the proportion of components recoverable at end of life. No single indicator captures circular performance. A product with high recycled content may still be difficult to repair, while a highly durable product may contain non-recyclable materials. Indicators must be interpreted in relation to function and life-cycle impacts. Human Safety, Ethics, and GovernanceWorker safety is a design requirement, not a corrective activity added after production begins. Risk assessment identifies hazards, estimates likelihood and severity, and selects controls. The hierarchy of controls prioritizes elimination, substitution, engineering controls, administrative controls, and personal protective equipment, in that order. For advanced manufacturing, hazards may include moving automation, laser radiation, high voltage, combustible powders, solvents, biological agents, ergonomic stress, noise, heat, and unexpected interactions between humans and collaborative robots. Automation can remove workers from dangerous tasks, but it can also introduce new risks such as loss of situational awareness, excessive production pressure, algorithmic monitoring, and inadequate emergency intervention. Human–robot collaboration requires validated safety distances, reliable sensing, fail-safe behavior, training, and clear responsibility when the system behaves unexpectedly. Ethical manufacturing also includes labor conditions in supply chains. Organizations should examine forced labor, child labor, discrimination, excessive working hours, wage practices, freedom of association, and community impacts. Audits alone are insufficient when they are announced, superficial, or disconnected from worker voice. Responsible due diligence combines supplier transparency, grievance mechanisms, corrective action, purchasing practices that do not create impossible delivery pressures, and escalation when serious harms persist. Responsible AI in ManufacturingArtificial intelligence is used for predictive maintenance, quality inspection, process control, scheduling, energy optimization, and design generation. Its value depends on data quality, process understanding, and the consequences of errors. A model trained on historical production data may reproduce hidden biases, fail when materials or machines change, or optimize a local metric at the expense of safety or total environmental impact. Responsible industrial AI requires: - clearly defined purpose, scope, and human accountability;
- representative, traceable, and quality-controlled data;
- validation under normal, abnormal, and changing operating conditions;
- explainability appropriate to the risk of the decision;
- cybersecurity, access control, and protection of proprietary data;
- monitoring for model drift and documented change management; and
- a means for qualified personnel to challenge or override an automated recommendation.
An AI system that recommends reduced inspection frequency may improve throughput but create unacceptable quality or safety risks. High-consequence decisions should therefore retain meaningful human oversight. The principle is not that humans must approve every calculation, but that responsibility must remain identifiable and decisions must be contestable. Intellectual Property, Standards, and RegulationFuture manufacturing depends heavily on digital models, process parameters, software, biological designs, and proprietary materials. Intellectual property may involve patents, copyright, trade secrets, design rights, and contractual restrictions. Engineers must distinguish lawful use from technical accessibility. Reverse engineering, open-source software, shared digital files, and collaborative research each involve different obligations. Protection of intellectual property must be balanced with safety, interoperability, research dissemination, and public interest. Poorly governed digital manufacturing files may produce counterfeit or unsafe components. Conversely, excessive secrecy can prevent independent verification and hinder repair. Documentation should identify ownership, permitted use, version control, cybersecurity requirements, and liability for modifications. Standards provide common terminology, test methods, quality requirements, safety practices, and management-system principles. Certification may demonstrate conformity to a standard, but certification is not proof that every ethical or environmental concern has been solved. Regulations establish legally enforceable requirements concerning emissions, waste, occupational safety, chemicals, machinery, product liability, data, and environmental reporting. Since requirements vary by jurisdiction and application, organizations must maintain a compliance register and obtain competent legal and technical advice rather than relying on informal assumptions. Emerging Manufacturing PathwaysDistributed and Additive ManufacturingDistributed manufacturing places production capacity closer to users through geographically dispersed facilities, digital production files, and flexible equipment. Potential benefits include reduced transport, rapid customization, local repair, resilience during supply disruptions, and access for remote communities. Risks include inconsistent process capability, weak quality assurance, cybersecurity threats, duplicated equipment with low utilization, and difficulty controlling material provenance. A distributed network requires common qualification procedures, calibrated equipment, secure file transmission, local operator competence, digital traceability, and inspection proportional to product risk. For safety-critical parts, decentralized production cannot rely solely on visual inspection or a generic printer setting. Material batches, machine condition, process history, post-processing, and non-destructive testing may all be necessary. Additive manufacturing can support lightweight structures, complex internal channels, patient-specific devices, and rapid tooling. Its sustainability advantage depends on the whole system. Near-net-shape production may reduce machining waste, but powder production, inert gas, thermal cycling, support structures, and post-processing can be energy intensive. Functional performance and service life must be included in comparisons. BiomanufacturingBiomanufacturing uses cells, enzymes, or biological systems to produce chemicals, materials, pharmaceuticals, food ingredients, and engineered biological structures. It may operate under relatively mild temperatures and pressures and can use renewable feedstocks. Applications include fermentation-derived polymers, cultured products, bio-based chemicals, and tissue-engineering scaffolds. The environmental performance of biomanufacturing depends on feedstock cultivation, land and water use, sterilization, nutrient supply, downstream separation, contamination control, and waste treatment. Bio-based does not automatically mean biodegradable, low-carbon, or socially preferable. Biosafety and biosecurity are essential: containment, genetic stability, controlled release, worker protection, and responsible access to biological designs must be addressed. Smart Materials and Adaptive ProductsSmart materials respond to stimuli such as temperature, stress, electric field, magnetic field, light, or chemical environment. Shape-memory alloys, piezoelectric materials, electroactive polymers, and phase-change materials can enable sensing, actuation, damping, thermal regulation, and self-monitoring. By integrating functions, they may reduce part count and improve energy efficiency. Their challenges include high material cost, limited availability of certain elements, complex processing, difficult repair, fatigue, calibration requirements, and uncertain end-of-life recovery. A smart product should be evaluated not only by its active function but also by the environmental and social implications of its materials and electronic control systems. Other Emerging DirectionsAutonomous factories combine robotics, digital twins, industrial internet systems, advanced sensing, and analytics. Digital twins can test process changes virtually, predict degradation, and support energy optimization, but their predictions are only as reliable as model assumptions and sensor data. Hybrid manufacturing combines additive deposition with subtractive finishing, potentially improving geometry and accuracy while increasing process complexity. Novel joining, recycled composites, low-temperature processing, electrochemical manufacturing, and nanomanufacturing may open new possibilities. Yet technology readiness should be distinguished from commercial maturity and societal acceptability. A promising laboratory result may not have adequate throughput, reliability, maintainability, supply-chain support, or regulatory evidence. An Integrated Decision FrameworkA responsible technology-selection process can be organized into seven stages: 1. Define the function, performance requirement, stakeholders, and decision horizon. 2. Map material, energy, information, financial, and waste flows. 3. Identify hazards, ethical concerns, legal duties, and affected communities. 4. Compare alternatives using life-cycle, economic, technical, and social criteria. 5. Test uncertainty through sensitivity analysis and scenario analysis. 6. Pilot the preferred option with measurable safeguards and independent review. 7. Monitor outcomes, disclose relevant results, and revise the decision as evidence changes. Multi-criteria decision analysis can combine cost, carbon, energy, circularity, safety, quality, resilience, and social criteria. Weights should be justified rather than hidden. A high score produced by arbitrary weights has little decision value. Stakeholder participation is especially important where communities, workers, patients, or future users bear consequences that are not visible in factory accounts. Illustrative Case Study: Distributed Production of a Replacement ComponentBackgroundA manufacturer of agricultural machinery traditionally produced a low-volume replacement bracket at a central plant and shipped it internationally. The company considered using certified additive-manufacturing cells near major service regions. Situation and ProblemCentralized production involved long lead times, packaging, and transport. The proposed distributed approach promised faster repair and lower inventory. However, the bracket was exposed to vibration and variable loads. Management also identified risks involving inconsistent machine capability, unauthorized digital files, powder safety, and uncertain environmental benefits. AnalysisThe engineering team defined the functional unit as one bracket providing the required service for its expected operating life. It compared conventional production, centralized additive production, and distributed additive production. The assessment included raw materials, electricity, transport, packaging, failed builds, heat treatment, machining, inspection, and end-of-life routes. It found that transport savings alone did not guarantee lower impact; electricity intensity and machine utilization were decisive. A failure-mode analysis identified inadequate fusion, dimensional error, incorrect material, fatigue cracking, and file tampering as critical risks. Social and organizational analysis considered operator training, exposure to fine powders, workload, and responsibility for final release. Approach and SolutionThe company adopted a controlled network rather than unrestricted local printing. It used encrypted, version-controlled production files; approved material batches; machine qualification; standardized build orientation and post-processing; operator certification; and risk-based non-destructive testing. Each component received a digital production record. Local facilities could manufacture only approved configurations, while design changes required central engineering review. The company also introduced a take-back route for failed and retired brackets and measured energy per accepted component rather than energy per attempted build. A pilot was conducted in two regions before wider deployment. OutcomeThe pilot reduced lead time and inventory exposure, but environmental performance varied by region because of differences in electricity supply and equipment utilization. The company therefore retained centralized production for high-volume parts and used distributed production for urgent, low-volume, or remote-service requirements. The outcome illustrates that distributed manufacturing is a portfolio decision, not a universal replacement for centralized production. Learning PointsThe case demonstrates the importance of functional units, quality assurance, cybersecurity, worker protection, regional data, and hybrid supply-chain strategies. It also shows why sustainability claims must be based on measured accepted output and service performance rather than on an attractive technology label. Challenges, Limitations, and Common ErrorsA frequent error is burden shifting: reducing factory emissions while increasing upstream mining, transport, toxic exposure, or end-of-life difficulty. Another is confusing recyclability with actual recycling. Technical recyclability has little value if collection systems, markets, or material separation do not exist. Organizations may also select indicators that are easy to improve but weakly connected to real outcomes, such as counting training hours instead of measuring injury risk or reporting renewable-energy purchases without reducing total demand. LCA results can be distorted by optimistic lifetime assumptions, inappropriate allocation, incomplete supplier data, and exclusion of infrastructure. AI projects may fail because data are collected without a clear decision purpose or because responsibility is delegated to a model. Greenwashing occurs when environmental benefits are exaggerated, selective, or unsupported. Credible communication states the boundary, baseline, assumptions, uncertainty, and trade-offs. Ethical performance also requires escalation mechanisms when commercial objectives conflict with safety or rights. Best Practices for Professional ImplementationA mature manufacturing organization should integrate sustainability and ethics into capital approval, product development, supplier qualification, maintenance, and operational review. It should assign executive accountability while giving engineers authority to stop unsafe work. Useful practices include life-cycle requirements in design specifications, energy and material metering, safer chemical substitution, repair and remanufacture planning, supplier due diligence, incident learning, secure industrial data governance, and independent verification for high-consequence claims. Performance dashboards should combine leading and lagging indicators. Leading indicators include hazard closure, preventive maintenance completion, supplier assessments, model validation status, and design-for-disassembly reviews. Lagging indicators include emissions, waste, injuries, product returns, near misses, and verified social impacts. Targets should be time-bound, measurable, and linked to operational decisions. Current Developments and Future DirectionManufacturing is moving toward systems that are more connected, localized, adaptive, and resource-aware. Digital product passports, industrial data spaces, automated disassembly, remanufacturing marketplaces, low-carbon process heat, and material traceability are receiving increasing attention. Generative design and AI-assisted process planning may improve performance, but they raise questions about explainability, ownership, verification, and skill retention. Future competitiveness will depend less on adopting isolated technologies and more on integrating them with governance, workforce capability, resilient supply chains, and credible measurement. The most responsible manufacturing system will not necessarily be the most automated or the newest. It will be the system that delivers required functions with defensible environmental performance, safe and fair work, transparent decision-making, and the capacity to learn. Chapter SummarySustainable, ethical, and future manufacturing requires life-cycle thinking rather than a narrow focus on factory efficiency. Environmental performance involves energy, emissions, materials, waste, water, and circularity; social performance involves safety, labor rights, inclusion, and community effects. LCA, material-flow analysis, carbon accounting, life-cycle costing, and multi-criteria decision analysis help compare alternatives, but their assumptions and boundaries must be made explicit. Responsible manufacturing also requires governance. AI must be validated, secure, explainable at an appropriate level, and subject to human accountability. Intellectual property, standards, regulations, and digital traceability become increasingly important as production becomes distributed and data-driven. Additive manufacturing, biomanufacturing, smart materials, autonomous systems, and other emerging technologies offer substantial opportunities, but their benefits depend on actual life-cycle performance, safety, quality, and social acceptability. Professional judgment requires balancing innovation with evidence, precaution, and accountability. Key TermsLife-cycle assessment: Method for evaluating environmental impacts across a product or process life cycle. Functional unit: Quantified service or performance basis used for comparing alternatives. Carbon footprint: Greenhouse-gas emissions associated with an activity, product, or organization. Embodied energy: Energy used to extract, process, manufacture, and transport a material or product. Material-flow analysis: Systematic accounting of material inputs, transformations, stocks, and outputs. Circular economy: System that keeps products, components, and materials in useful circulation while reducing waste. Remanufacturing: Restoring a used product or component to specified performance through controlled industrial processes. Industrial symbiosis: Exchange in which one organization’s by-product or waste becomes another’s useful input. Social life-cycle assessment: Evaluation of social impacts associated with a product or service life cycle. Life-cycle costing: Assessment of costs incurred across acquisition, operation, maintenance, and end of life. Responsible AI: Development and use of AI with accountability, fairness, security, transparency, and appropriate human oversight. Digital twin: Digital representation of a physical asset or process that is updated using relevant data. Distributed manufacturing: Production conducted through geographically dispersed, digitally coordinated facilities. Biomanufacturing: Production using cells, organisms, enzymes, or biological systems. Smart material: Material that responds in a controlled way to an external stimulus. Industrial symbiosis: Coordinated use of by-products, energy, water, or waste between organizations. System boundary: Defined limits specifying which processes and flows are included in an assessment. Product passport: Structured digital record containing information about a product’s materials, history, use, or recovery. Technology readiness: Degree to which a technology has progressed from concept toward demonstrated and deployable operation. Review QuestionsShort Answer Questions1. Why is the functional unit important in a life-cycle assessment? 2. Distinguish between direct emissions, purchased-energy emissions, and value-chain emissions. 3. What is meant by circular manufacturing? 4. State four requirements for responsible industrial AI. 5. Why does distributed manufacturing require process qualification and digital traceability? Long Answer Questions1. Explain how life-cycle assessment, material-flow analysis, and life-cycle costing can support sustainable manufacturing decisions. 2. Discuss the relationship between worker safety, automation, and ethical responsibility in advanced manufacturing. 3. Examine the opportunities and limitations of additive manufacturing as a sustainability strategy. 4. Explain the governance issues associated with intellectual property, standards, and regulation in digitally enabled manufacturing. 5. Compare the sustainability and governance challenges of biomanufacturing and smart-material-based products. Analytical / Application Questions1. A company claims that replacing machined steel parts with additively manufactured aluminum parts will reduce environmental impact. Design an assessment framework that tests this claim, including boundaries, functional unit, data, and uncertainty. 2. A factory’s AI scheduling system reduces electricity use but increases overtime and maintenance risk. How should management evaluate and govern the system? 3. Develop a decision matrix for choosing between centralized, distributed, and remanufactured production for a low-volume safety-relevant component. 22. Multiple Choice Questions with AnswersQuestion 1Which choice best explains why a functional unit is essential in life-cycle assessment? A. It ensures that all products have identical mass B. It provides a common basis based on the service or performance delivered C. It eliminates uncertainty from inventory data D. It limits the assessment to factory energy use Correct Answer: B. It provides a common basis based on the service or performance delivered Question 2A manufacturer reduces electricity consumption per part but increases scrap because of aggressive process settings. Which indicator should be used to avoid a misleading conclusion? A. Energy per attempted build only B. Machine purchase price C. Energy and material use per accepted functional product D. Number of operators per shift Correct Answer: C. Energy and material use per accepted functional product Question 3Which option is generally higher in the circularity hierarchy than material recycling? A. Disposal in a landfill B. Incineration without recovery C. Remanufacturing a usable component D. Using more virgin material Correct Answer: C. Remanufacturing a usable component Question 4Which control is preferred first in the hierarchy of controls for a hazardous manufacturing operation? A. Personal protective equipment B. Administrative warning signs C. Worker overtime reduction D. Elimination of the hazard Correct Answer: D. Elimination of the hazard Question 5An AI quality-inspection model performs well on historical data but fails after a material supplier changes. What is the most relevant governance response? A. Remove all human oversight B. Validate for changed conditions and monitor model drift C. Increase production speed to compensate D. Delete the production records Correct Answer: B. Validate for changed conditions and monitor model drift Question 6What is a principal risk of unrestricted distributed manufacturing? A. Guaranteed reduction in embodied energy B. Elimination of all logistics activity C. Inconsistent process capability and unauthorized digital files D. Automatic improvement in product reliability Correct Answer: C. Inconsistent process capability and unauthorized digital files Question 7Which statement about bio-based materials is most accurate? A. They are always biodegradable and low-carbon B. Their impacts depend on feedstock, processing, land, water, and end-of-life conditions C. They do not require biosafety controls D. They eliminate the need for life-cycle assessment Correct Answer: B. Their impacts depend on feedstock, processing, land, water, and end-of-life conditions Question 8A digital product passport is most directly useful for A. Replacing all physical safety tests B. Recording material, use, repair, and recovery information C. Guaranteeing that a product is carbon neutral D. Preventing every form of intellectual-property infringement Correct Answer: B. Recording material, use, repair, and recovery information Question 9Why can renewable electricity alone fail to make a manufacturing process sustainable? A. Renewable electricity cannot power machines B. It may leave material depletion, waste, safety, and end-of-life impacts unchanged C. It always increases direct emissions D. It prevents energy measurement Correct Answer: B. It may leave material depletion, waste, safety, and end-of-life impacts unchanged Question 10In the illustrative distributed-bracket case, why was a hybrid production strategy selected? A. Distributed production was technically impossible B. Centralized production was always environmentally superior C. Performance varied with volume, urgency, utilization, electricity, and quality requirements D. The company rejected digital traceability Correct Answer: C. Performance varied with volume, urgency, utilization, electricity, and quality requirements
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